Erin Sumpter
Wentzville,MO
Summary
Certified Knowledge Management Specialist dedicated to enhancing business operations and decision-making processes, fostering collaboration across teams, and driving productivity. Through the development and implementation of innovative knowledge management strategies, I aim to create a culture of continuous learning and improvement, ensuring that knowledge is effectively leveraged to achieve business goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Knowledge Management and Communications Specialist
Blink Health
09.2021 - Current
- Technical writer for Knowledge Base utilized by all production employees
- Develop and maintains comprehensive documentation and resources for workflow processes
- Develop strategies for optimal workforce performance
- Gather instructional information and insights from experts and turn it into structured digital or written material
- Help facilitate discussions, organize knowledge and foster collaboration between teams
- Create weekly communications page for all production employees
- Regularly schedule meetings with applicable stakeholders to maintain communication surrounding workflow decisions
- Maintain a strong understanding of the organization's goals and processes
Learning & Development Associate
Blink Health
03.2020 - 08.2021
- Evaluated the effectiveness of training programs and methods
- Trained and Mentored 50+ new and existing pharmacy technicians
- Managed learning assignments and content in learning management systems to ensure necessary users had access to all relevant materials
- Maintained records of training and development activities, attendance, results of assessments and tests as well as annual training requirements
- Maintained knowledge of current trends in training and development
Certified Pharmacy Technician
Blink Health
03.2019 - 03.2020
- Fielded calls from patients, pharmacies and doctors' offices across the country
- Received, processed and transferred patient's prescriptions
- Maintained patient profiles with up-to-date information as well as log all customer interactions
- Accurately filled, packaged and mailed patients' orders
- Performed patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
- Placed outbound phone calls and received inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Maintained confidentiality of patient and proprietary information
Certified Pharmacy Data Entry Technician
Castia Pharmacy
09.2016 - 03.2019
- Promptly and professionally answered inbound calls from patients
- Assessed and resolved client issues
- Trained new inbound representatives
- Maintained patient profiles with up-to-date information as well as log all customer interactions
- Performed patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
- Placed outbound phone calls and received inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Maintained confidentiality of patient and proprietary information
Certified Senior Pharmacy Technician
Walgreens
04.2008 - 09.2016
- Retrieved prescription orders and entering them correctly in the system
- Accurately counted, poured, measured and weighed tablets and medications
- Maintained patient profiles
- Answered phone calls from patients, doctor's offices and insurance companies
- Maintained pharmacy inventory
Education
Bachelor of Arts - Educational Studies
Lindenwood University
01.2014
St. Charles Community College -
St. Charles Community College
01.2011
Skills
- Strong Work Ethic
- Problem Solving
- Adaptability
- Strong Communication
- Collaboration
- Knowledge Management
- Needs Analysis
- Instructional Design
References
Available upon request
Toolsandsoftware
- Articulate 360
- Absorb
- Guru
- Airtable
- Workday
- Google Workspace
Certification
CKS certified By KMI institute
CS Trained
Certified pharmacy Technician
Timeline
Knowledge Management and Communications Specialist
Blink Health
09.2021 - Current
Learning & Development Associate
Blink Health
03.2020 - 08.2021
Certified Pharmacy Technician
Blink Health
03.2019 - 03.2020
Certified Pharmacy Data Entry Technician
Castia Pharmacy
09.2016 - 03.2019
Certified Senior Pharmacy Technician
Walgreens
04.2008 - 09.2016
St. Charles Community College -
St. Charles Community College
CKS certified By KMI institute
CS Trained
Certified pharmacy Technician
Bachelor of Arts - Educational Studies
Lindenwood University
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