Erin Sutphin
Tarpon springs
Summary
Dynamic culinary professional with extensive experience , excelling in team leadership and customer service. Proven track record in optimizing inventory management, significantly reducing waste. Adept at training staff and fostering a collaborative environment, ensuring high-quality meal presentation and resident satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Cook
Walton Place Assisted Living And Memory Care
01.2024 - Current
- Supervised kitchen operations, ensuring efficient meal preparation and adherence to safety standards.
- Developed weekly menus that catered to dietary restrictions and preferences of residents.
- Trained and mentored junior kitchen staff on food handling and cooking techniques.
- Implemented inventory management practices, reducing food waste and optimizing supply usage.
- Collaborated with nutritionists to create balanced meals for residents with specific health needs.
- Conducted regular quality checks on food presentation and taste before serving meals.
Bar Manager
Bubba Gump Shrimp
01.2022 - 01.2024
- Supervised daily bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff to improve bartending skills and beverage knowledge.
- Developed seasonal cocktail menus, enhancing guest experience and driving sales.
- Managed inventory control, minimizing waste and optimizing stock levels.
- Collaborated with kitchen staff to create beverage pairings for menu items.
- Implemented cost-saving measures, improving overall bar profitability.
- Resolved customer complaints effectively, maintaining positive relationships and loyalty.
- Conducted staff performance evaluations, fostering professional growth within team members.
- Closed out cash register and prepared cashier report at close of business.
Apprentice
Chipotle Grill
01.2016 - 01.2018
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Supported inventory management by restocking supplies and monitoring freshness of ingredients.
- Followed cooking procedures accurately to ensure consistent product quality and taste.
- Engaged in training sessions to enhance knowledge of menu items and food safety protocols.
- Adapted quickly to changing demands, demonstrating flexibility in fast-paced environments.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
General Manager
Panera Bread
01.2011 - 01.2015
- Directed daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed sales data to identify trends and optimize inventory management.
- Managed budgeting processes, ensuring financial targets were met consistently.
- Collaborated with marketing teams to drive promotional activities and customer engagement.
- Established performance metrics to monitor operational efficiency and staff productivity.
- Fostered a positive workplace culture through employee recognition initiatives and team-building activities.
- Oversaw compliance with health regulations, maintaining safety standards across all locations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Chesapeake High School
Chesapeake, OH2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Certification
Serve Safe Certified
Timeline
Lead Cook
Walton Place Assisted Living And Memory Care
01.2024 - Current
Bar Manager
Bubba Gump Shrimp
01.2022 - 01.2024
Apprentice
Chipotle Grill
01.2016 - 01.2018
General Manager
Panera Bread
01.2011 - 01.2015
High School Diploma -
Chesapeake High School