Summary
Overview
Work History
Education
Skills
Timeline
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Erin Suttle

Greenfield,IN

Summary

Proven administrative professional with a track record of enhancing office efficiency and mastering data entry at AFT Indiana. Excelled in spreadsheet management and office administration, significantly improving document control processes. Demonstrated exceptional organizational skills and a commitment to results, ensuring seamless operations across diverse roles. Skilled in fostering customer satisfaction and adept at report writing, consistently delivering beyond expectations. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level banking position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

AFT Indiana
02.2009 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Scheduled all meetings, banquets and catering.

Shift Supervisor/Barista

Starbucks
10.2008 - 10.2023
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Medical Claims Processor

Principal Financial Services
08.2006 - 09.2008
  • Paid or denied medical claims based upon established claims processing criteria.
  • Responded to correspondence from insurance companies.
  • Reviewed provider coding information to report services and verify correctness.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Managed large volume of medical claims on daily basis.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Followed up on denied claims to verify timely patient payment and resolution.
  • Verified patient insurance coverage and benefits for medical claims.
  • Monitored and updated claims status in claims processing system.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Generated, posted and attached information to claim files.
  • Processed and recorded new policies and claims.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Verified client information by analyzing existing evidence on file.

Waitress and Supervisor

Yesterday's Cafe
08.1999 - 05.2005
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Shelbyville Sr High School
Shelbyville, IN
06.1995

Skills

  • Report Writing
  • Spreadsheet Management
  • Minute Taking
  • Document Control
  • Filing
  • Bookkeeping
  • Office Administration
  • Letter preparation
  • Data Entry
  • Travel Coordination
  • Clerical Support

Timeline

Administrative Assistant

AFT Indiana
02.2009 - Current

Shift Supervisor/Barista

Starbucks
10.2008 - 10.2023

Medical Claims Processor

Principal Financial Services
08.2006 - 09.2008

Waitress and Supervisor

Yesterday's Cafe
08.1999 - 05.2005

High School Diploma -

Shelbyville Sr High School

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Erin Suttle