Erin Sutton
Frisco,Texas
Summary
Resourceful Project Manager with 3 years of experience in overseeing Technology projects by monitoring resource availability to achieve smooth flow and project delivery. Detail-oriented and focused on identifying opportunities for process improvements within the organization.
Overview
12
12
years of professional experience
Work History
Technology Analyst/Project Manager
Southwest Airlines
04.2021 - Current
- Identify plans and resources required to meet project goals and objectives
- Coordinate with cross-functional teams to resolve project issues and mitigate risks
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Develop strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness
- Implemented SAFe Agile methodologies into the Ground Ops Common Use Team to streamline development processes and improve overall productivity
Sr. Executive Assistant - SVP/CIO
Southwest Airlines
05.2014 - 04.2021
- Provided high-level administrative support for Senior Vice President, 9 Direct reports, and one Director Team
- Managed executive calendars, scheduled meetings/appointments, and coordinated travel arrangements to optimize time
- Processed travel expenses and reimbursements for executive team and senior management group
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Assisted in training new team members
Administrative Coordinator
Southwest Airlines
03.2012 - 05.2014
- Maintained office calendars to track important dates and deadlines
- Coordinated and scheduled meetings and appointments to keep organization running smoothly
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts
- Completed bi-weekly payroll for two Director Teams
- Coordinated travel arrangements, including 4-part passes and hotel accommodations
Education
Bachelor of Arts - Psychology
Ouachita Baptist University
Arkadelphia, AR05.2008
Skills
- Team Leadership
- Verbal and Written Communication
- SAFe/Agile Framework
- Project Management
- Microsoft Office Suite Expertise
- Atlassian JIRA/JIRA Align
Timeline
Technology Analyst/Project Manager
Southwest Airlines
04.2021 - Current
Sr. Executive Assistant - SVP/CIO
Southwest Airlines
05.2014 - 04.2021
Administrative Coordinator
Southwest Airlines
03.2012 - 05.2014
Bachelor of Arts - Psychology
Ouachita Baptist University
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