Summary
Overview
Work History
Education
Skills
Timeline
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Erin Sutton

Frederick,MD

Summary

Proven leader in admissions and quality assurance, notably at Edenton Frederick Retirement Community, where spearheaded initiatives take place that increased admissions rates through targeted marketing and relationship building. Skilled in database management and staff supervision, approach blends strategic decision-making with exceptional communication, fostering team collaboration and driving performance improvement.

Overview

23
23
years of professional experience

Work History

Admissions Director

Edenton Frederick Retirement Community
11.2022 - Current
  • Managed admissions department employees and office functions.
  • Interviewed potential residents/clients/families in person and by phone before potential acceptance.
  • Established and enforced policies and objectives governing Edenton.
  • Trained admissions employees on office and administration processes.
  • Answered challenging enrollment questions and handled special student cases.
  • Maintained detailed calendar of interviews, meetings and phone calls.
  • Developed and maintained strong relationships with feeder hospitals, Skilled Nursing & Rehab Centers, Third Party Referral Agencies, leading to increased referrals and applications .
  • Served as a key liaison with the Business office, ensuring accurate and timely information was provided to prospective residents and their families.
  • Coordinated open houses and information sessions aimed at attracting high-quality referrals.
  • Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
  • Oversaw the successful implementation of new software platforms for managing applications and communications with prospective students.
  • Collaborated with other department leaders to develop cohesive move-in & move-out management plans, ensuring consistency.
  • Improved communication workflows between admissions staff and applicants, resulting in faster response times and increased satisfaction among prospective residents.
  • Conducted thorough reviews of applicant files, making informed decisions on admission offers while maintaining Edenton standards and goals.
  • Delivered engaging presentations to prospective residents, families, and about Edenton's floor plans, campus life, and health services offered. .
  • Prepared and administered budget for Edenton admission department with 144 residents.
  • Assisted in development and implementation of development plans within the Edenton community.

Archivists & Quality Assurance

Inotiv
11.2020 - 08.2022
  • Preserved valuable historical documents by implementing proper archival storage techniques and maintaining optimal environmental conditions.
  • Managed acquisition process for new collections, assessing relevance and value to Inotiv's mission.
  • Developed policies and procedures that aligned with professional standards for archives management and preservation practices.
  • Trained volunteers and interns in proper handling techniques and cataloging procedures, ensuring continuity of care for collections.
  • Maintains Inotiv Documentation System for two facilities.
  • Ensures timely distribution of Inotiv documents in a controlled manner as directed by Inotiv SOPs.
  • Maintains corporate documents and Controlled Forms
  • Sends out Monthly training for SOP’s.
  • Formats Documents going into MasterControl, and before going out for the approval step.
  • Assist in the security and organization of Inotiv corporate process documents in archives and
    computer systems.
  • Constant Communication with QA during this process along with those responsible for the SOP’s/Forms.
  • Print out documents and forms from Table of Contents monthly and update six binders for each of the three facilities.
  • Maintain confidential medical reports. Act as a safety contact person and administer part of the safety program to ensure safety and welfare of staff (e.g. annual physicals. Safety glasses, accident reporting, OSHA).
  • Responsible for maintaining Chemical Inventory and MSDS’s.
  • Assist with client calendar, client hotel and transportation accommodations, booking, conference rooms, and anything to else to make the clients visit a pleasant one.
  • Conducted research using primary sources to support museum exhibits, publications, and educational programs.
  • Promoted awareness of institutional archives through presentations at conferences or other professional events.
  • Mentored junior archivists in best practices and professional standards, fostering a supportive environment for career growth and development.
  • Developed classification systems to facilitate public access to archived materials.
  • Improved collection organization and streamlined retrieval process with meticulous cataloging of archival materials.
  • Performed regular inventory audits of collections, identifying gaps in holdings or discrepancies in documentation.
  • Evaluated 1300 records for accuracy, value and status of preservation.

Full Time Mother and Military Spouse

Household
12.2012 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Pharmacy Technician & Administration Assistant

U.S Active Duty Army
02.2002 - 11.2012
  • Responsible for Pharmacy in a medical health clinic in Heidelberg, Germany serving 1600 Active Duty soldiers, under supervision of Physician.
  • Supervised all sections of deployment health departments for soldiers deploying and returning from deployment, under supervision of Commander.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Managed opening and closing duties for pharmacy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed background checks of civilian employees and made sure all certifications and licenses were legitimate and up to date. Part of Joint Accreditation Credential team, performing mock audits of hospital to assure all departments were following federal and international German regulations.
  • Project Manager for Deployment Mobility Forces of 1300 Active Duty Soldiers.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Increased office participation in special events by creating Pharmacy newsletter with detailed calendars and other office updates.
  • Chosen to be the Administrative Assistant/Driver/Medic to Colonel of the Pharmacy and 6 outlying clinics for three-year tour.
  • Responsible for assisting with editing and modifying
    Standard Operating Procedures, Training and Health files of 90 soldiers and performing random audit
  • Army Pharmacy Tech of the Year 2005. Selected to be Pharmacy Technician of the Year due to my accomplishments, duties, awards, and volunteer pursuits.

Education

MBA - Health Administration

University of Maryland Global Campus
Silver Spring, MD
12.2026

Master's Certificate - Project Management

Mount Saint Mary's College
Emmitsburg, MD
12.2018

Bachelor of Science - Marketing And Public Relations

St. Andrews University
Laurinburg, NC
05.1996

Skills

  • Recordkeeping skills
  • Sales experience
  • Office Management
  • Recruitment Strategies
  • Policy creation
  • Performance monitoring
  • Technology Integration
  • Recruitment
  • Database Management
  • Admissions Policies
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Decision-Making

Decision-Making

Relationship Building

Team building

Staff Supervision

Admissions oversight

Professionalism

Staff Development

Problem-solving aptitude

Performance Improvement

Negotiation

Timeline

Admissions Director

Edenton Frederick Retirement Community
11.2022 - Current

Archivists & Quality Assurance

Inotiv
11.2020 - 08.2022

Full Time Mother and Military Spouse

Household
12.2012 - 08.2022

Pharmacy Technician & Administration Assistant

U.S Active Duty Army
02.2002 - 11.2012

MBA - Health Administration

University of Maryland Global Campus

Master's Certificate - Project Management

Mount Saint Mary's College

Bachelor of Science - Marketing And Public Relations

St. Andrews University

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Erin Sutton