Erin Swanner
Maryville,Tennessee
Summary
Organized and dependable Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously. Use empathy, patience, and positivity to enhance workplace atmosphere and patient satisfaction.
Overview
4
4
years of professional experience
Work History
Multi Duty Receptionist
Summit Medical Group
Knoxville, TN
04.2024 - Current
- Greet visitors and provide them with assistance during check-in and check-out.
- Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel.
- Schedule and confirm appointments.
- Sort incoming mail and direct it to the correct personnel each day.
- Answer incoming calls and provide the patients with the office address, directions, and phone extensions.
- Maintain patient accounts by obtaining and updating personal and insurance information.
- Monitor the reception area to provide a consistently safe, hazard-free environment for customers.
- Greet visitors entering the establishment to determine the nature and purpose of their visit.
- Maintain office efficiency by scanning in documents and filing them away every day.
Activities Director
Alcoa Elementary School
Alcoa, TN
06.2022 - 04.2024
- Cared for elementary- to middle-school-aged children.
- Made sure they were provided snacks when students came to the after-school program.
- Created lesson plans each week for the students.
- Helped plan activities for the kids to participate in during the program.
- Communicated with parents about children's behavior.
- Helped work the desk when our boss left to ensure everything was done before we clocked out.
Cashier
Amvets Thrift Stores
Maryville, TN
01.2021 - 08.2021
- Worked as a cashier during my time here
- Helped organize the store and place products on shelves where they belonged.
- Promoted to work in the back in production, which consisted of pricing items and pulling items from donations.
Education
Healthcare Management - Business
Roane State Community College
Harriman, TN12-2025
High School Diploma -
William Blount High School
Maryville05.2021
Skills
- Communication
- Teamwork skills
- Time management
- Scheduling appointments
- Telephone skills
- Problem solving
- Patience
- Leadership
- Conflict resolution
- Adaptability
- Decision making
- Scheduling
- Organization skills
References
References available upon request.
Timeline
Multi Duty Receptionist
Summit Medical Group
04.2024 - Current
Activities Director
Alcoa Elementary School
06.2022 - 04.2024
Cashier
Amvets Thrift Stores
01.2021 - 08.2021
Healthcare Management - Business
Roane State Community College
High School Diploma -
William Blount High School
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