Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Swanson

Dallas,TX

Summary

Experienced service industry professional with track record of delivering high-quality service and support. Known for reliability, adaptability, and working effectively independently and within teams to achieve results. Looking to utilize skills in providing exceptional services to the public

Overview

13
13
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Leap Autism Therapy
05.2023 - Current
  • Improve client behavior by implementing individualized ABA therapy plans
  • Provide direct one-on-one therapy to teach communication, social, and daily living skills
  • Utilize technology and software tools for data collection, client information, progress notes, and treatment plans.
  • Develop rapport with clients and families to foster trust and open communication
  • Document health checks on each client daily
  • Conduct functional assessments to identify and develop targeted interventions

GUEST SERVICE REP

STADIUM PEOPLE
12.2019 - Current
  • Enhanced guest satisfaction by providing exceptional customer service
  • Greet guest in friendly and welcoming manner and assist guest with venue information
  • Supervisor at certain venues
  • Adaptability to work various positions and enforce venue policies and procedures (Security, usher, access management)

CUSTOMER SERVICE REP

IQOR
10.2018 - 11.2019
  • Answer or route inbound calls to appropriate department to process claims
  • Provide quality customer service to offer support and solutions to customers
  • Maintain records of customer interactions in database to ensure proper follow-up and resolution of issues.
  • Maintain professionalism under pressure while resolving disputes or conflicts.
  • Met customer call guidelines for service levels, handle time, and survey ratings.

DISPATCHER

BULLDOG LOCKSMITH SERVICES
06.2017 - 08.2018
  • Directed dispatching for technicians in Dallas and Fort Worth areas
  • Maintain updated records of calls in dispatch database system.
  • Effectively communicate with customers and technicians to coordinate and schedule timely delivery of services
  • IT Support
  • Office duties (filing, printing, fax, mail, welcome customers)

DIRECT SUPPORT PROFESSIONAL

D&S COMMUNITY SERVICES
07.2016 - 06.2017
  • Provide support and assistance with daily living needs to clients with mental and/or physical disabilities
  • Medication administration, vital signs, review and document medical records, housekeeping
  • Behavior management
  • Conduct daily documentation of clients' progress and incidents to maintain accurate and up-to-date records.

BUS MONITOR

DENTON ISD TRANSPORTATION
03.2016 - 05.2017
  • Assisted bus driver in monitoring and managing students with special needs behaviors to ensure safe and orderly transportation.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Streamlined the boarding process by efficiently guiding students to their assigned seats and ensuring all belongings were properly stowed.
  • Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns during transit.
  • Operate and secured safety and adaptive equipment such as wheelchairs, ramps, ands restraint devices

TEAM MEMBER

CHI-FIL-A EXPRESS (TWU CAMPUS)
11.2012 - 07.2015
  • Learned all required tasks quickly to maximize performance. (food prep, cashier, cleaning)
  • Maintained productive and efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Appointed as Team Leader when Team Lead was unavailable

Education

Bachelor of Social Work - SOCIAL WORK

TEXAS WOMAN'S UNIVERSITY
12.2015

Skills

  • Problem solving
  • Data entry, collection, and analysis
  • Critical thinking
  • Office
  • Leadership
  • Interpersonal
  • Adaptability
  • Communication
  • Microsoft Office

Certification

  • RBT - Registered Behavior Technician

Timeline

Registered Behavior Technician

Leap Autism Therapy
05.2023 - Current

GUEST SERVICE REP

STADIUM PEOPLE
12.2019 - Current

CUSTOMER SERVICE REP

IQOR
10.2018 - 11.2019

DISPATCHER

BULLDOG LOCKSMITH SERVICES
06.2017 - 08.2018

DIRECT SUPPORT PROFESSIONAL

D&S COMMUNITY SERVICES
07.2016 - 06.2017

BUS MONITOR

DENTON ISD TRANSPORTATION
03.2016 - 05.2017

TEAM MEMBER

CHI-FIL-A EXPRESS (TWU CAMPUS)
11.2012 - 07.2015

Bachelor of Social Work - SOCIAL WORK

TEXAS WOMAN'S UNIVERSITY

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Erin Swanson