Summary
Overview
Work History
Education
Skills
Timeline
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Erin Sylvester

Olympia,WA

Summary

Aspiring mental health professional with a strong foundation in human resources and retail management. Experienced in team development, conflict resolution, and implementing diversity initiatives. Proven ability to create inclusive environments and mentor individuals in high-stress situations. Committed to applying transferable skills in mental health and pursuing further education in trauma-informed care.

Overview

13
13
years of professional experience

Work History

Store Manager

Starbucks
Lacey, WA
06.2023 - 04.2025
  • Lead store operations, optimize staffing, and drive sales growth. Implemented strategic initiatives resulting in improved customer satisfaction and revenue increase.
  • Foster a positive team environment, mentor staff, and ensure exceptional customer service. Collaborate with cross-functional teams to enhance store performance.
  • Develop and execute creative marketing strategies to attract new customers. Introduce process improvements leading to enhanced operational efficiency.
  • Oversee inventory management, maintain quality standards, and ensure compliance with company policies. Conduct thorough analyses to identify areas for improvement.
  • Spearhead local community engagement initiatives, enhancing brand reputation. Anticipated market trends to adapt store offerings and stay ahead of the competition.

Store Manager

HomeGoods
Federal Way, WA
11.2021 - 06.2023
  • Led team collaboration to enhance store efficiency, achieving measurable results in operations.
  • Resolved workplace issues with professionalism, reporting incidents to senior management.
  • Implemented HR programs to boost operational efficiency and employee satisfaction.
  • Collaborated with management on performance measurement and employee development strategies.
  • Identified skill gaps and coordinated training, resulting in significant improvements.
  • Spearheaded operational efficiency improvements, resulting in measurable cost savings and enhanced customer satisfaction for the HomeGoods store.
  • Implemented creative merchandising strategies, driving substantial growth in sales for underperforming product categories.

Assistant Store Manager

HomeGoods
Puyallup, WA
09.2012 - 11.2021
  • Led inclusion initiatives, enhancing team diversity and cohesion across the district and region.
  • Supported staff growth, leading to the consistent achievement of business goals.
  • Recruited and trained staff, ensuring compliance with company standards.
  • Provided personalized guidance, fostering continuous team improvement.
  • Implemented orientation programs, aligning new hires with company values.
  • Mentored and developed staff, implementing targeted strategies that consistently drove the achievement of key business objectives.
  • Cultivated a culture of continuous improvement through personalized coaching, elevating team performance, and customer satisfaction.

Education

Bachelor of Science - Psychology

Western Governors University
03-2026

Skills

  • Relationship management
  • Conflict resolution
  • Managerial advising
  • Employee development and training
  • Team collaboration
  • Performance management
  • Diversity and inclusion
  • Crisis management
  • Negotiation skills

Timeline

Store Manager

Starbucks
06.2023 - 04.2025

Store Manager

HomeGoods
11.2021 - 06.2023

Assistant Store Manager

HomeGoods
09.2012 - 11.2021

Bachelor of Science - Psychology

Western Governors University

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