Summary
Overview
Work History
Education
Skills
Timeline
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Erin Talmadge

Middletown,DE

Summary

Experienced EDI Coordinator skilled in configuring, implementing, and troubleshooting electronic data interchange systems. Adept at streamlining processes to improve efficiency and productivity while maintaining strong relationships with trading partners and vendors. Proven ability to manage multiple projects simultaneously and deliver exceptional customer service in fast-paced environments. Known for professionalism, initiative, and problem resolution in office support roles. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

20
20
years of professional experience

Work History

EDI Coordinator

Burris Logistics
Milford, DE
05.2011 - 03.2025
  • Facilitated communication between internal teams and external customers regarding status updates on pending orders.
  • Collaborated with trading partners to ensure successful exchange of electronic data interchange messages.
  • Assisted in resolving complex problems related to system integration, data validation or transaction processing issues.
  • Developed and strengthened business partner and customer relationships.
  • Created and updated documentation related to the development, implementation and maintenance of EDI processes.
  • Communicated with clients to understand system requirements.
  • Managed customer relationships by providing timely responses to inquiries regarding their orders.
  • Provided status updates to keep upper management informed and to reach goals.
  • Reviewed customer requirements for accuracy prior to creating new maps or modifying existing ones.
  • Performed testing of all EDI transactions including purchase orders, invoices, advanced shipping notices and other documents.

Pastry Helper

Sweet Melissa
Middletown, DE
08.2023 - 09.2024
  • Calculated and adjusted baking times and temperatures for different oven types, ensuring consistent results.
  • Cleaned utensils, equipment and workspace after each shift.
  • Stocked ingredients needed for pastry production.
  • Managed inventory of baking supplies and ingredients, reducing waste.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assisted with the preparation of all pastries, including cakes, tarts and cookies.
  • Performed light baking tasks such as baking cookies or muffins when needed.
  • Ensured that all tools were properly stored after use.

Office Manager

Burris Logistics
New Castle, DE
10.2009 - 05.2011
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Assisted in recruiting, onboarding and training new employees.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Supervised staff members, organized schedules and delegated tasks.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.

Administrator Supervisor

Burris Logistics
New Castle, DE
05.2006 - 10.2009
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Answered incoming calls and responded to customer inquiries.
  • Maintained positive working relationship with fellow staff and management.
  • Improved office organization by developing filing system and customer database protocols.
  • Assessed company operations for compliance with safety standards.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Prepared presentations using Microsoft Office Suite applications.
  • Coordinated meetings, conferences, travel arrangements.
  • Worked closely with human resources to support employee management and organizational planning.
  • Supported departmental activities by providing clerical assistance.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Analyzed operational processes and recommended improvements to enhance efficiency.

Receptionist

Burris Logistics
Elkton, MD
05.2005 - 05.2006
  • Coordinated pick-up and delivery of express mail services.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Education

High School Diploma -

Newark High School
Newark
06-1996

Skills

  • EDI mapping
  • Data validation
  • Transaction processing
  • Documentation management
  • Customer relationship management
  • Teamwork
  • Time management
  • Professionalism
  • Testing procedures
  • Problem resolution
  • Effective communication

Timeline

Pastry Helper

Sweet Melissa
08.2023 - 09.2024

EDI Coordinator

Burris Logistics
05.2011 - 03.2025

Office Manager

Burris Logistics
10.2009 - 05.2011

Administrator Supervisor

Burris Logistics
05.2006 - 10.2009

Receptionist

Burris Logistics
05.2005 - 05.2006

High School Diploma -

Newark High School

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