Erin Tanis
Arlington,WA
Summary
Security Officer with extensive experience in monitoring systems and enforcing access control. Demonstrated success in developing and implementing security policies that enhance safety and compliance. Recognized for delivering exceptional customer service while maintaining a secure environment. Results-driven professional with extensive experience in customer relationship management and conflict resolution. Skilled in training personnel, maintaining detailed activity logs, and collaborating with law enforcement to ensure facility safety. Detail-oriented and adaptable security specialist skilled in team collaboration and effective communication. Known for successfully training new personnel and addressing security concerns promptly, contributing to a safe and compliant environment. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
17
17
years of professional experience
Work History
Security Officer
PRMCE
Everett, Washington
09.2023 - Current
- Monitored security systems to ensure facility safety and compliance.
- Conducted routine patrols to detect and prevent security breaches.
- Responded promptly to alarms and emergency situations on-site.
- Assisted in training new security personnel on protocols and procedures.
- Collaborated with local law enforcement during incidents and investigations.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Enforced access control measures to restrict unauthorized entry into premises.
- Provided exceptional customer service by addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Performed first aid and CPR when necessary during emergency situations.
- Assisted in the development and implementation of security policies and procedures.
- Maintained high levels of alertness throughout shifts.
Tribal Gaming Agent
Tulalip Tribes - Quil Ceda Village
Tulalip , wa
08.2008 - 08.2023
- Processed customer inquiries and resolved issues efficiently.
- Maintained accurate records using CRM software for client interactions.
- Collaborated with team members to ensure smooth daily operations.
- Assisted in preparing reports on service trends and customer feedback.
- Trained new agents on company policies and customer service techniques.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Completed research to thoroughly understand client requirements.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Prepared and delivered presentations to clients and management.
- Organized and participated in networking events to expand professional contacts.
- Utilized CRM systems to track client interactions and progress.
- Developed and maintained strong relationships with clients and stakeholders.
- Promoted active listings through social media marketing, open houses and newsletters.
- Met with clients to research cases, collect data and prepare settlement packages.
Education
Technical Art
Everett Community College
Everett, WA06-2004
Skills
- Security policy development
- Customer relationship management
- Conflict resolution
- Team collaboration
- Attention to detail
- Report writing
- Leadership training
- Problem solving
- Safety compliance
- Incident investigation
- Surveillance monitoring
- Emergency response
- Access control
- Effective communication
- Time management
Timeline
Security Officer
PRMCE
09.2023 - Current
Tribal Gaming Agent
Tulalip Tribes - Quil Ceda Village
08.2008 - 08.2023
Technical Art
Everett Community College
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