Summary
Overview
Work History
Education
Skills
Timeline
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Erin Tankersley

San Diego,CA

Summary

  • Results-driven Customer Service Team Member with extensive experience in service standards and claims resolution. Demonstrated ability to effectively address complex customer concerns, ensuring high satisfaction levels. Proven track record of enhancing team performance through exceptional problem-solving skills and a customer-centric approach. Committed to leveraging expertise to contribute to organizational success in customer service roles.

Overview

14
14
years of professional experience

Work History

Electrician

US Navy
San Diego, CA
01.2020 - 02.2025
  • Addressed and resolved worksite safety hazards to reduce risk.
  • Prepared sketches showing location of wiring and equipment or followed diagrams during installation process.
  • Calibrated instruments to ensure accuracy of readings.
  • Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
  • Provided technical support on various types of motor control circuits including VFDs.

Medical Intern

US Navy
San Diego, CA
01.2024 - 02.2025
  • Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
  • Assisted nursing staff in prepping patients for examinations or procedures.
  • Recorded daily notes on patient's condition in electronic medical record systems.

Bartender/Server

SALTGRASS STEAKHOUSE
San Antonio, TX
10.2018 - Current
  • Thorough knowledge of wine, beer and spirits offered as well as the cocktail and dining menu
  • Strict timing on food and drink orders
  • Greeting guests in a timely manner
  • Also be Texas friendly

Bartender

HALCYON
San Antonio, TX
10.2017 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Bartender/Server

SAMBA BRAZILIAN STEAKHOUSE
Universal City, CA
12.2014 - 09.2017
  • Thorough knowledge of wine, beer and spirits offered as well as the specialty bar menu options and dining menu
  • Preparing and serving drinks with accuracy in a timely manner
  • Greet tables in a timely, friendly and professional fashion
  • Take orders in a timely manner
  • Greeting customers at the door and performing some hostess responsibilities
  • Ensuring each customer is happy throughout the entire meal and is very satisfied walking out the door

Hostess/Server

OMNI MOUNT WASHINGTON RESORT (STICKNEY'S STEAKHOUSE)
Bretton Woods, NH
06.2014 - 12.2014
  • Greet guests at the door in a friendly upbeat manner
  • Organize reservations and walk in guests
  • Use discretion when attending to Celebrity and Government Official clientele
  • Quickly promoted to server position
  • Make sure glasses and silverware were polished
  • Have complete understanding of every option on the menu as well as the bar menu
  • Treat every guest with professional high end service

Server

JOE'S CRAB SHACK
Indianapolis, IN
05.2011 - 06.2014
  • Worked summers and holidays during college to save money for college expenses
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

EI SCHOOL FOR PROFESSIONAL MAKE-UP
LOS ANGELES, CA
01.2016

BELLARMINE UNIVERSITY
LOUISVILLE, KY
01.2014

Health Sciences

American Military University
San Diego, CA

Skills

  • Microsoft Office
  • Excel
  • Aloha
  • Electrical design troubleshooting
  • Branch circuit wiring
  • Wiring installation
  • System diagnostics
  • Motor controls
  • Medical terminologies
  • First Aid & CPR
  • ServeSafe Certified

Timeline

Medical Intern

US Navy
01.2024 - 02.2025

Electrician

US Navy
01.2020 - 02.2025

Bartender/Server

SALTGRASS STEAKHOUSE
10.2018 - Current

Bartender

HALCYON
10.2017 - Current

Bartender/Server

SAMBA BRAZILIAN STEAKHOUSE
12.2014 - 09.2017

Hostess/Server

OMNI MOUNT WASHINGTON RESORT (STICKNEY'S STEAKHOUSE)
06.2014 - 12.2014

Server

JOE'S CRAB SHACK
05.2011 - 06.2014

EI SCHOOL FOR PROFESSIONAL MAKE-UP

BELLARMINE UNIVERSITY

Health Sciences

American Military University

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Erin Tankersley