Erin Taylor
Stafford, VA,VA
Summary
Detail-driven and focused Information technology professional adept at troubleshooting network systems, analyzing, and implementing security plans and initiatives. Possess technical knowledge and experience using network detection tools and developing risk management plan designs. Managing security threat detection, prevention, and analysis. Investigating information system breaches to identify vulnerabilities and develop appropriate countermeasures. Also skilled at managing malware protection systems, securing and encrypting data transmissions and creating firewalls to conceal confidential information.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Application Developer
ADP
07.2022 - Current
- Developed and implemented personalized client solutions using programming language expertise.
- Resolved system test and validation problems to provide normal program functioning.
- Wrote code for database applications.
- Created software applications in test-driven development environment.
- Updated technical documentation, product specifications and technical training materials.
Desktop Support Engineer
The Cloud Geeks
02.2021 - 03.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored systems in operation and quickly troubleshot errors.
MIS Specialist
Miami Child Development Center
05.2017 - 10.2020
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Skilled at working independently and collaboratively in a team environment.
- Provided support to end-users in troubleshooting of desktop PC, servers, network problems.
- Prepared and designed flyers, illustrations, brochures and photographic work using Adobe Creative cloud.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Implemented website maintenance, content management, updates and security resource tutorials to assist end-user training.
- Trained 300 staff members overseeing performance and offering constructive feedback
IT Security Specialist
Interactive Business Systems, Inc.
03.2016 - 04.2017
- Worked with other teams to enforce security of applications and systems.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Educated and trained users on information security policies and procedures.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Performed risk analyses to identify appropriate security countermeasures. Ensured integrity and confidentiality of IT systems, monitoring variety of systems for unusual or suspicious activity. Monitored use of data files and regulated access to protect secure information.
- Reviewed and evaluated security incident response policies identifying need for changes based on new security technologies or threats.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Provided security guidance and support to ensure compliance with security policy standards and requirements.
Computer Help Desk Technician
United Software Group
04.2014 - 06.2014
- Provided technical assistance and support for incoming concerns, monitoring and responding effectively and quickly to requests received
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues. Configured hardware, devices and software to set up workstations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Performed remote troubleshooting using diagnostic techniques, directing, and escalating issues as appropriate
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Compiled and accurately entered data for each customer encounter to record in system.
- Monitored systems in operation and input commands to troubleshoot areas.
- Analyzed issues to identify troubleshooting methods needed for quick remediation
Education
Master of Science - Cybersecurity
Wilmington University
New Castle, DE06.2022
Bachelor of Science - Information Technology/Multimedia
University of Phoenix
Tempe, AZ12.2014
Associate of Applied Science - Graphic Design/Multimedia
Westwood College
Ft Worth, Tx10.2005
Skills
- Quality Standards
- Customer Support
- Database Configuration
- Network Analysis
- Risk Mitigation
- Security risks
- Security tools
- Incident response
- Implementing measures
- Requirements analysis
- Security planning
- Critical thinking
- Analytical skills
- MS Office
- Web Development & Design
- End-User Training
Certification
CompTia Security+
Timeline
Application Developer
ADP
07.2022 - Current
Desktop Support Engineer
The Cloud Geeks
02.2021 - 03.2022
MIS Specialist
Miami Child Development Center
05.2017 - 10.2020
IT Security Specialist
Interactive Business Systems, Inc.
03.2016 - 04.2017
Computer Help Desk Technician
United Software Group
04.2014 - 06.2014
Master of Science - Cybersecurity
Wilmington University
Bachelor of Science - Information Technology/Multimedia
University of Phoenix
Associate of Applied Science - Graphic Design/Multimedia
Westwood College
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