Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erin Taylor

Kelso

Summary

Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, and streamlining administrative processes.

Overview

4
4
years of professional experience

Work History

Program Assistant (Part-Time)

Lower Columbia College
02.2025 - Current
  • Demonstrates cultural competence, including awareness and understanding of historically underrepresented populations, and creates an educational and work environment that affirms commitment to equity, diversity, and inclusion
  • Provides excellent customer service to students, faculty, staff, and community members, in a fast-paced environment
  • Helped to maintain timely communication with students by answering the main One-Stop phone, checking and responding to voicemails, emails, and texts, assisting with calling campaigns, and replying to students promptly
  • Assist students with in-depth onboarding such as transcripts, scheduling appointments, and placements
  • Assist Advisors with inputting education plans into Navigate
  • Run reports in Navigate to keep the onboarding process up-to-date and streamlined
  • Assisted with initiatives, such as calling/emailing/texting students, following up on academic early alerts, and participating in college events
  • Created and adjusted student employees’ work schedules to ensure adequate coverage at the center and track Work Study hours and remaining balances
  • Served as the first point of contact for general student employee questions, assisted with ongoing training, and referred deeper questions to the Director
  • Maintained familiarity with all college policies and procedures, especially those related to enrollment functions, financial aid, and FERPA
  • Collaboratively work with full-time staff, work-study students, and part-time hourly employees; perform in a team environment focused on support, solutions, process improvement, and respectful engagement
  • Answer Phones (Series 1, Cisco Jabber) and Zoom calls
  • Answer general admissions questions or escalated questions regarding enrollment, financial aid, registration, onboarding, etc
  • While maintaining FERPA regulations
  • Represent the college positively and professionally and understood and was willing to adopt a 'Student First' attitude with an understanding of your role as a facilitator of student success
  • Perform general office tasks including retrieving transcripts, inputting data, answering multi-line phones, filing, distributing mail, scanning, and copying
  • Work independently as a problem solver for student concerns, and demonstrate the ability to integrate as a part of a high-functioning team
  • Patient, friendly, positive, reliable, flexible, and exercise good judgment
  • Maintain confidentiality of student records and other information
  • Work on projects and perform other related duties as assigned
  • Regularly integrate learning from professional development
  • Provide quality services to students, faculty, and the community
  • Input prospective and new student information
  • Provide quality interactions with students
  • Experience with student software platforms Navigate, CTCLink, and Canvas programs
  • Proficient in MS Suites & Google
  • WPM: 43 with 98% Accuracy

Office Assistant (One-Stop & Financial Aid)

Lower Columbia College
03.2022 - 02.2025
  • Assisted students with the college onboarding processes, including but not limited to: applying to the college, applying for financial aid, scheduling a New Student Advising appointment, enrolling in classes and other new student onboarding steps, and taking detailed notes in Navigate for each student
  • Guided students through self-service online tools at the kiosk computers
  • Triaged student inquiries at the One-Stop front desk, over the phone, by email, and occasionally on Zoom, assisting students or checking them in for more in-depth support as needed
  • Developed and maintained high visibility and rapport with students, employees, and the community
  • Scanned documents, saved and uploaded for processing via Google Docs & Laser Fiche
  • Assisted students with admissions applications and the admissions process
  • Working knowledge of Microsoft Office Suite, Google applications, Zoom, and multi-line phones
  • Excellent interpersonal, oral, and written communication skills
  • Demonstrate outstanding customer service skills
  • Demonstrate cultural competence, including awareness and understanding of historically underrepresented populations
  • Experience teaching processes and/or training others
  • An understanding of the higher education system and the steps both students new and current students work through
  • Experience working in a fast-paced environment, with the ability to multitask, while still providing great customer service and support

Security (Health Monitor)

Lower Columbia College
08.2021 - 03.2022
  • Maintained Daily Logs for contact tracing
  • Ensured Safety Protocols were being Followed
  • Provided Assistance in Combating Covid-19
  • Promoted Safe/Appropriate use of Campus Grounds
  • Covid-19 Screening of Visitors for LCC Campuses
  • Maintained and Shared Knowledge of LCC Safety Practices and Protocols
  • Identified and reported hazards that may compromise student or employee safety or health
  • Ensured students/employees/visitors are utilizing appropriate personal protective equipment (PPE) in all campus areas

Education

AA-DTA - Psychology

Lower Columbia College
Longview, WA

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Data entry
  • Scheduling management

Accomplishments

  • Achieved 23% enrollment rate up from Winter 23 by coordinating with other team members to streamline Onboarding with accuracy and efficiency.

Timeline

Program Assistant (Part-Time)

Lower Columbia College
02.2025 - Current

Office Assistant (One-Stop & Financial Aid)

Lower Columbia College
03.2022 - 02.2025

Security (Health Monitor)

Lower Columbia College
08.2021 - 03.2022

AA-DTA - Psychology

Lower Columbia College

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Erin Taylor