Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIN TAYLOR

Reno,NV

Summary

Operations and policy professional with proven track record in driving operational efficiency and program management. Known for strong cross team collaboration and driving results in dynamic environments. Highly reliable with focus on adaptive strategies and effective communication, ensuring operational success and team cohesion.

Overview

15
15
years of professional experience

Work History

Field Operations Manager

Microsoft Corporation
08.2022 - Current
  • Policy Ownership & Compliance: Driver of global policy and program management for Operations to ensure all volume licensing deals transacted correctly and efficiently. Collaboration with corporate policy teams to refine rules and maintain Empowerment Guide to enable seamless execution for field and operations stakeholders.
  • Global Tier 3: developed global team to address processing escalations, exceptions and continuous improvements to processing team to increase deal velocity, deal quality, and reduce transactional delays.
  • MCA Operating Model: 2025 Kaizen event mapping current quote-to-cash process and contributed to designing solutions to eliminate inefficiencies in customer migration. Design of no/low code initiatives to address MCA migration pain points (seller proposal creation simplification and customer signature processes).


Operations Deal Manager

Microsoft Corporation
04.2014 - 08.2022
  • Training & Enablement: Spearheaded comprehensive training initiatives for the operations deal team. Co-developed an end-to-end training program (with modules on MBSA, Master Agreements, enrollments, amendments, etc.) for all ODMs, complete with assessments to reinforce learning. Introduced ongoing knowledge-sharing sessions to disseminate best practices for deal break prevention and contract processing across the global ODM community.
  • Deal Management & Process Improvements: Optimized the end-to-end deal process to improve efficiency and outcomes. Standardized how incoming sales opportunities are vetted and managed by establishing clear pipeline review guidelines in partnership with the pipeline management team. . Introduced an end-of-month “War Room” support model, giving ODMs and deal desk experts a forum to collaboratively triage last-minute deal issues and share expertise.

Sales Manager

Calculated Industries, Inc.
04.2014 - 04.2016
  • Led sales strategy development, aligning team objectives with organizational goals.
  • Mentored junior sales staff, enhancing team performance and individual skill sets.
  • Analyzed market trends to identify growth opportunities and optimize product offerings.
  • Implemented CRM systems to streamline sales processes and improve customer relationship management.

Project Manager

Apex Performance Solutions
11.2013 - 04.2014
  • Supporting integration of Claims Validation team and processes into Microsoft Licensing operations team.
  • Developing reporting structure to create efficiencies in processing partner claims with maximum partner satisfaction.
  • Organizing partner accruals reporting project to ensure timeliness and accuracy of reports.

Senior Sales Analyst

Fossil Group
10.2010 - 10.2013
  • Analyzing markets in all areas of business (wholesale, retail, ecommerce, distributors) for all product categories.
  • Providing management with top line reports while supplying necessary detailed information in action based format.
  • Supporting management by training team members on report creation and analysis so all areas of the brand are using metrics for decision making which has led to key decisions to be made in 15% less time in Product Development and Marketing Departments.
  • Developed standards and procedures to assist in the integration of Skagen into Fossil Group including merging systems together to provide complete history and layout of Skagen business.

Education

Bachelor of Science - Supply Chain Management

University of Nevada Reno
Reno, NV
06-2004

Skills

  • Operational efficiency
  • KPI tracking
  • Business reporting
  • Program management
  • Training and mentoring
  • Operational planning
  • Strategic planning
  • Field operations analysis

Timeline

Field Operations Manager

Microsoft Corporation
08.2022 - Current

Operations Deal Manager

Microsoft Corporation
04.2014 - 08.2022

Sales Manager

Calculated Industries, Inc.
04.2014 - 04.2016

Project Manager

Apex Performance Solutions
11.2013 - 04.2014

Senior Sales Analyst

Fossil Group
10.2010 - 10.2013

Bachelor of Science - Supply Chain Management

University of Nevada Reno

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