Erin Thomas
Store Manager
Decatur,GA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
GENERAL STORE MANAGER
WHSMITH
HARTSFIELD-JACKSON ATLANTA INTERNATIONAL AIRPORT, GA
04.2016 - Current
- Drove revenue growth by identifying new business opportunities and fostering strategic partnerships within the community
- As a result, achieved consistent sales growth by developing innovative marketing initiatives and nurturing a dedicated team culture
- Controlled and managed a banking location
- Managed store profits and loss, generated in monthly revenue between both locations
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies
- Worked effectively with diverse teams to accomplish daily objectives and meet long term goals
- Facilitated seamless communication between departments by establishing clear lines of responsibility and reporting structures
- Managed multiple high-volume locations with 18 employees
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires
- Promoted company products and services by attending trade shows and industry conferences
- Conducted customer needs assessments to identify preferences and driving store profitability
- Provided excellent customer service to clients especially during the busy business hours of the Hatfield-Jackson Atlanta International airport
- Conducted in store business needs for multiple store locations including; Weekly store paperwork for both locations, completing CCTV Reviews, conducing DVR reviews for each store, Internal CSE shops for all in store employees.
RESTAURANT MANAGER
TIN LIZZY CANTINA
Atlanta, Georgia
10.2015 - 03.2016
- Developed and maintained positive relationships with new customers and regulars by serving as administrator to fellow employees
- Certified trainer for customer service and food service needs, as well as general emergency first aid Training
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts
- Educated workers about proper safety procedures to prevent accidents and injuries
- Documented SERV Safe Certified in alcohol safety
- Reduced overages through verification and approval of incoming inventory
- Actively assist customers in personal and business catering events
- Sizes ranging from large parties (200-50) and small parties (50-15)
- Assisted upper management in achieving long-term company objectives with timely execution of key projects and organized numerous in store promotion events.
GENERAL STORE MANAGER
HOJEIJ BRANDED FOODS
HARTSFIELD-JACKSON ATLANTA INTERNATIONAL AIRPORT, Georgia
01.2011 - 10.2015
- Assumed responsibility in schedule making, inventory, payroll, and placing food and supply orders daily
- Increased customer service ratings significantly through personable service
- Dealt with difficult hostel, and confused airport guest quickly and in the safest possible manner
- Provided in person, telephone, and email references to customer concerns
- Very efficient in Microsoft office suite (Excel, Publisher, Word and PowerPoint)
- Responsible for lead/supervisor training on correct procedures and customer service standards
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment while keeping an open channel of communication within higher management
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Science - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA 01.2024 - Current
Skills
Customer Relations
Operations Management
POS systems operations
Staff Management
Employee Scheduling
Scheduling Management
Customer Service
Time Management
Multitasking
Problem-solving abilities
Self Motivation
Time management abilities
Timeline
Associate of Science - Business Administration And Management
Atlanta Metropolitan State College
01.2024 - Current
GENERAL STORE MANAGER
WHSMITH
04.2016 - Current
RESTAURANT MANAGER
TIN LIZZY CANTINA
10.2015 - 03.2016
GENERAL STORE MANAGER
HOJEIJ BRANDED FOODS
01.2011 - 10.2015