Erin Tillman
Rumford,RI
Summary
Creative thinking Catering and Event Manager experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event and catering experiences. Organized Catering and Event Coordinator with 10 years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues, negotiating terms and conditions and hiring personnel to manage operations of events. Polished, versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Hemenway's Seafood Grill and Oyster Bar
Providence, RI
06.2022 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
General Manager/Director of Events
Amaral Bailey American Legion, Post 113
Manchester, MA, 01944
01.2021 - 06.2022
- Exceeded in improving efficiency and increasing departmental profits while managing the company’s overall operations.
- Performed operations for all food and bar service-related activities, financial, budgetary, accounting, marketing, and computational skills.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Responsible for hiring and training staff and evaluation of performance and productivity while ensuring the associates and facility were in compliance with food and alcohol safety requirements and local and state laws.
- Produced detailed proposals for events to include sales contracts, management of payments, timelines, venues, suppliers, contracts and legal obligations, permitting, staffing, food safety, and budgets.
- Established and implemented growth strategies that increased the company’s profits by $12K over a 12-month period.
- Initiated strategic relationships to drive growth opportunities and revenue generations.
- Set and achieved goals to enhance processes, technology, and reporting mechanisms to improve overall efficiency.
- Organized and supervised sales, logistics, operations and planning of social and corporate events, weddings, meetings, charity events, fundraisers, and festivals.
- Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45%.
General Manager/Director of Catering and Sales
Essex Clambake
Essex, MA
01.2017 - 12.2020
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Oversaw contract negotiations with clients in accordance with company policy, including the preparation of all contracting documents. Created negotiating strategies to maximize and secure sales.
- Managed, hired and trained 23 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Expertly presented and explained food operations to clients while collaborating with executive chefs to develop client specific menus.
- Achieved all sales and catering goals as it relates to personal and team productivity as agreed for the year and to meet/exceed company goal and budget.
- Identified through market intelligence any business trends, new market segments and marketing opportunities that can improve overall performance; develop, implement and monitor sales processes to ensure that the company is competitive in all catering and event aspects.
Assistant Director of Catering/Senior Event Manager
Ipswich Clambake & Bbq
Ipswich, MA
06.2013 - 10.2017
- Drove growth in catering and event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Managed comprehensive budgets to allocate event resources and stay within financial constraints.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Designed and maintained file management system documenting vendor, facility and guest information.
- Followed local regulations for events and catering and obtained necessary permits.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Manchester, NH12.2002
Skills
- Policy/Program Development
- Sales Team Development
- Staffing and Sales Reporting
- Performance Improvements
- Menu Pricing and Writing
- Hiring Procedures
- Scheduling Staff
- Inventory Management
Certification
- ServSafe
- TIPs Certification
- Allergen Awareness
- Choke Safety & CPR
- MS OFFICE
- Caterease
- Quickbooks
- Aloha
- Clover
Timeline
Server
Hemenway's Seafood Grill and Oyster Bar
06.2022 - Current
General Manager/Director of Events
Amaral Bailey American Legion, Post 113
01.2021 - 06.2022
General Manager/Director of Catering and Sales
Essex Clambake
01.2017 - 12.2020
Assistant Director of Catering/Senior Event Manager
Ipswich Clambake & Bbq
06.2013 - 10.2017
Bachelor of Arts - Communications
Southern New Hampshire University
- ServSafe
- TIPs Certification
- Allergen Awareness
- Choke Safety & CPR
- MS OFFICE
- Caterease
- Quickbooks
- Aloha
- Clover
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