Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Torres

Tacoma,WA

Summary

Dynamic professional with extensive experience at RXO, excelling in customer service, and conflict resolution. Proven ability in GPS tracking and data management, ensuring efficient operations and high customer satisfaction. Recognized for effectively resolving issues and enhancing customer relations, contributing to a seamless service experience. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

4
4
years of professional experience

Work History

Dispatcher

Rxo
Fife, WA
03.2023 - Current
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Received and dispatched calls for emergency services.
  • Assigned drivers to appropriate routes based on customer needs.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Updated records of driver locations, delays, and cancellations.
  • Provided timely updates to customers regarding their orders or requests.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Answered customer requests with information about product availability, shipping information and status updates.

Customer Service Representative

Kaiser Permanente
Tacoma, WA
11.2021 - 02.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

La Entrada Continuation
Sacramento, CA
06-2002

Skills

  • GPS tracking
  • Emergency dispatching
  • Route assignment
  • Data entry
  • Record management
  • Customer service
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Time management
  • Database management
  • Dispatching field personnel
  • Critical thinker
  • Customer relations
  • Database updates
  • Processing orders

Timeline

Dispatcher

Rxo
03.2023 - Current

Customer Service Representative

Kaiser Permanente
11.2021 - 02.2023

High School Diploma -

La Entrada Continuation

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