Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erin Tosh

Spring

Summary

Dynamic leader with a proven track record at Zumiez, enhancing sales culture and customer loyalty through exceptional customer service and problem-solving skills seeking to transition into a new field. Excelled in team leadership, driving performance, and inventory management. Achieved significant KPI improvements, fostering a positive and results-oriented environment.

Overview

7
7
years of professional experience

Work History

Store Manager

Zumiez
02.2023 - Current
  • Lead and motivated staff to achieve our store goals for the day/week/month/year.
  • Drove sales through amazing customer service, and upselling.
  • Taught and lead team through KPI's to elevate our sales culutre. (UPT, DPT, Productivity)
  • Resolved customer complaints for improved store reputation and loyalty.
  • Established a unique and welcoming sales culture to encourage repeat customers.
  • Inventory and Loss Prevention targeted - Teaching team how to prevent loss by over-customer servicing.
  • Lead team through L.B.E (lead by example) and awesome results.
  • Payroll/Scheduling management
  • Product management/floorset preparations.

Sales Associate

Hot Topic
10.2022 - 07.2023
  • Maintain and accomplish sales goal for the shift scheduled.
  • Handled cash transactions efficiently, while following company protocol and policy with cash.
  • Organized, cleaned and maintained walls and fixtures to help keep the store visuals up to standards and promote specific merchandise.
  • Built relationships with customers through amazing customer service to encourage repeat business.
  • Helped store with social media image by posting up-to-date new merchandise.
  • Processed shipment in a timely manner to ensure product could be sold efficiently.

Assistant Store Manager

Vans
06.2018 - 01.2023
  • Created a sales culture to positively impact KPI's such as: DPT, UPT and conversion, and overall customer experience.
  • Guided staff through challenges with clear communication and support.
  • Executed merchandising moves to increase profit and product visibility.
  • Upselling/Pitching
  • Inventory/Loss Prevention trained
  • Payroll/Scheduling management
  • Create a fun and welcoming environment that offered growth within the positions.

Education

No Degree - Criminal Justice

University of Montevallo
Montevallo, AL
03-2022

High School Diploma -

The Woodlands High School
The Woodlands, TX
06-2017

Skills

  • Customer service
  • Problem-solving
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership, coaching and training
  • Inventory/Loss Prevention management
  • Store merchandising
  • Cash management
  • Multitasking and organization
  • Store opening and closing
  • Store operations
  • Recruitment and hiring
  • Goals and performance
  • Supply ordering
  • Work Planning and Prioritization
  • Documentation and reporting
  • Performance reviews
  • Sales promotions

Accomplishments

  • Became Team of the Period 1 month after taking over a new store.
  • Recognized Top 150 in company for sales.
  • Back to back top salesman in district for 2 years at Zumiez.
  • Top sales performer at Vans.
  • Was promoted externally to Zumiez for amazing salesmanship and leadership at Vans.
  • Increased sales by 122% by coaching, leading and training managers and sales associates on how to sell and keep perfect customer service for customers.
  • Was considered the "Flagship" store for product - meaning we were the example store for how to maintain and upkeep merchandise.
  • Recruited and developed several success new managers within the couple years at Zumiez, which prompted in their promotions.

Timeline

Store Manager

Zumiez
02.2023 - Current

Sales Associate

Hot Topic
10.2022 - 07.2023

Assistant Store Manager

Vans
06.2018 - 01.2023

No Degree - Criminal Justice

University of Montevallo

High School Diploma -

The Woodlands High School

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Erin Tosh