Erin (Towne) Bourassa
Nashua
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Administrator
MCGOVERN SUBARU OF ACTON
Acton
11.2014 - Current
- Process all new and used vehicles’ titles and registration in the state in which they will be titled
- CVR/EVR certified
- Processed the redemption of manufacturer coupons by liaising with manufacturers, ensuring accurate submission and timely reimbursement
- Process and bill all new/used dealer swaps and wholesale deals
- Posting new & used vehicles into inventory
- Accurately process incoming payments, including cash, checks, and credit card, ensuring proper documentation and timely deposits
- Typing, filing and database management
- Operates a multi line phone system and directs calls to the appropriate person or department
- Work closely with financial institutes to get funding of deals processed quickly
- Ability to process documents in a systematic manner and keep track of the process
- Proficient with the registration regulations and procedures, prescribed by the transport authority and regulatory board
- Verification of payoffs, process payoffs, and duplicate titles
- Manage the ordering and timely distribution of supplies to various dealership departments, ensuring smooth operations and preventing inventory shortages
- Highly skillful at handling multiple tasks simultaneously without compromising on the quality
Office Manager
Quirk Chrysler Dodge and Jeep
Marshfield
12.2013 - 06.2014
- Managed and adjusted schedules for sales, service, and parts department
- Accurately posted bank funding information and ensured alignment with records
- Tracked, stocked, and posted vehicle inventory in accounting systems
- Posted CVR registry bundles daily
- Manage reconciliation, cash/check receipts, process credit cards, and daily bank deposits
- Thoroughly researched and identified discrepancies in financial records, posting correcting entries for errors and bank charges via the general journal to ensure accurate financial reporting
- Interviewing, hiring, training, and evaluating employees of office duties
- Creating and maintaining work schedules in the office
- Ordering and disturbing supplies to the different departments within the dealership
- Work closely with financial institutes to get funding of deals processed quickly
Office/Title Clerk
04.2012 - 12.2013
- Typing, filing and database management
- Process payoffs/duplicate titles
- Bill new/used car deals in ADP
- Answer multi line telephone systems and direct customer inquiries
- Proficient with the registration regulations and procedures, prescribed by the transport authority and regulatory board
- Ability to process documents in a systematic manner and keep track of the process
- Superior communication skills that help coordinate between officials and public efficiently
- Highly skillful at handling multiple tasks simultaneously without compromising on the quality of work
- Cash out sales, service, and parts customers
- Create cash deposits and process check deposit
Sales Lead - Key Holder
Finish Line, Inc
Billerica
04.2009 - 02.2012
- Led and motivated staff to consistently achieve both individual and store-wide performance goals, driving operational success and fostering a collaborative work environment
- Provide excellent customer service by utilizing the product knowledge
- Train the Associates by utilizing my sound communication and demonstration skills
- Ensure the housekeeping duties like vacuuming, cleaning and decoration
- Operate the cash and attendance register
- Communicate with the Store Manager on any issue
- Responsible for the sales drive, profit and shrink the results
- Handle the queries and problems of the customers
Manager in Training
Finish Line, Inc
01.2008 - 01.2009
- Team leader for meeting weekly and daily store goals
- Maximize store sales and profits by executing corporate promotions, and setting up effective product displays
- Accountable for daily revenue tracking including sales, shrinkage and payroll
- Responsible for ensuring the highest level of customer satisfaction
- Created/edited reports/logs as needed, ordered store wide supplies and supported the new hire training process
- Produced weekly store schedules
Assistant Manager
Finish Line, Inc
01.2006 - 01.2008
- Maintain company product sales standards throughout the store
- Controlled sales floors including managing sales associates and accomplishing daily revenue goals
- Key holder, open and closed stores
- Instructed design and functionality of product to customers
- Assisted customers with the purchasing of merchandise, delivery dates and return policies
- Utilized cross-selling and up sell techniques which increased sales
- Coordinated with management in the implementation of new procedures which improved customer service
Stockroom Manager
Finish Line, Inc
01.2005 - 01.2006
- Coordinated all daily stockroom activities
- Receiving, stocking, pulling, packing and shipping
- Sales Associate coverage as needed
Sales Associate/Cashier
Finish Line, Inc
01.2002 - 01.2005
- Delivered highest level of customer service by answering phones, taking product orders, processing credit card sales and preparing ordered product for shipping
- Regularly recognized for achieving daily sales goals
- Balanced registers
Education
Associate - Business Administration
Middlesex Community College
Skills
- Title Processing
- Multi-line Phone Systems
- Accounts Payable
- Office Management
- Administrative Experience
- Management
- Accounting
- Microsoft Outlook
- Assistant Manager Experience
- Accounts Receivable
- Dealership experience
Certification
- CVR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Administrator
MCGOVERN SUBARU OF ACTON
11.2014 - Current
Office Manager
Quirk Chrysler Dodge and Jeep
12.2013 - 06.2014
Office/Title Clerk
04.2012 - 12.2013
Sales Lead - Key Holder
Finish Line, Inc
04.2009 - 02.2012
Manager in Training
Finish Line, Inc
01.2008 - 01.2009
Assistant Manager
Finish Line, Inc
01.2006 - 01.2008
Stockroom Manager
Finish Line, Inc
01.2005 - 01.2006
Sales Associate/Cashier
Finish Line, Inc
01.2002 - 01.2005
Associate - Business Administration
Middlesex Community College
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