Erin Tribell
Bath,Michigan
Summary
Knowledgeable and dedicated customer service professional with 25+ years of experience in the financial and retail industry. Experience managing outbound and inbound calls and handling emergency issues with patience and empathy. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
11
11
Notary Public
11
11
CPR/First Aid Certified
Work History
Loan Officer – Call Center
Michigan State University Federal Credit Union
09.2014 - 03.2024
- Managed approximately 40-50 incoming calls per day from members.
- Excellent customer service, active listening and empathy skills.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Conducted thorough credit analysis to minimize risk exposure
- Expand and retained member relationships, actively cross sold and resolved customer problems quickly and efficiently.
- Process and initiate wires and currency exchange orders.
- Exceeds all goals and actively participates in department and credit union sales promotions.
- Provide knowledge and education on products, services and trending fraud scams.
Financial Sales Consultant
PNC Bank
10.2012 - 09.2014
- Conducted educational seminars at varies community centers and workplaces.
- Safe deposit box maintenance and audits.
- Personal and business account maintenance.
- Process home equity, auto and personal loan applications.
- Refer customers to business partners for additional services and products.
- Expanded customer base through targeted networking events, generating leads and establishing a solid reputation within the industry.
Operations Supervisor, Customer Service Specialist
Best Buy
10.2003 - 07.2012
- Successfully managed a team of 25+, resulting in an increased sales of service/protection plans as well as new store credit cards.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Lead quarterly department meetings.
- Conducted first round interviews.
- Created weekly work schedules in Excel.
- Increased and decreased safe funds.
- Prepared night cash and check deposits.
- Completed cash/check balance sheet and submit to corporate.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Balanced store safe and all drawers daily.
- Performance standard accountability.
Sales Associate
Jacobsons
10.2000 - 08.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Childcare Assistant Teacher
Tutor Time Learning Center
06.1999 - 10.2000
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Childcare Assistant Teacher
Rainbow Rascals
01.1998 - 06.1999
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Education
Some College (No Degree) -
Lansing Community College
Lansing, MichiganHigh School Diploma -
Okemos High School
Okemos, Michigan06.1999
Skills
- Leadership
- Child development expertise
- Curriculum Planning
- Parent Communication
- Staff hiring
- Classroom Management
- Problem Solving
- Decision-Making
Certification
- Certified Notary Public
- First Aid/CPR Certified
Timeline
Loan Officer – Call Center
Michigan State University Federal Credit Union
09.2014 - 03.2024
Financial Sales Consultant
PNC Bank
10.2012 - 09.2014
Operations Supervisor, Customer Service Specialist
Best Buy
10.2003 - 07.2012
Sales Associate
Jacobsons
10.2000 - 08.2002
Childcare Assistant Teacher
Tutor Time Learning Center
06.1999 - 10.2000
Childcare Assistant Teacher
Rainbow Rascals
01.1998 - 06.1999
Some College (No Degree) -
Lansing Community College
High School Diploma -
Okemos High School
- Certified Notary Public
- First Aid/CPR Certified
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