Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Trogden

Ronan,MT

Summary

Dynamic Senior Certified Pharmacy Technician at Walgreens with expertise in medication dispensing and insurance billing. Enhanced patient satisfaction through exceptional service and streamlined workflow processes, contributing to increased vaccination rates. Proven problem-solver, adept at maintaining compliance with HIPAA regulations while optimizing drug inventory control and fostering team development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
05.2020 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Reviewed and verified customer information and insurance provider information.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
  • Prepared bottle labels.
  • Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Certified Pharmacy Technician

Walgreens
05.2018 - 05.2020
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.

Assistant Store Manager Trainee

Walgreens
01.2017 - 05.2018
  • Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
  • Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
  • Streamlined communication processes between departments to optimize workflow efficiency within the store operations.
  • Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
  • Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
  • Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
  • Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
  • Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
  • Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
  • Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
  • Conducted regular employee evaluations, identifying areas of improvement and providing constructive feedback for professional growth.
  • Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
  • Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
  • Handled cash transactions accurately, ensuring proper documentation and record-keeping practices were followed at all times.
  • Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.

Shift Leader

Walgreens
11.2015 - 01.2017
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Senior Beauty Advisor

Walgreens
06.2015 - 11.2015
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Maintained counter and display areas for cleanliness and organization.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
  • Developed strong client relationships by maintaining consistent follow-up communication and providing outstanding customer service.

Education

High School Diploma -

Ronan High School
Ronan, MT

Skills

  • Problem-solving skills
  • Immunization administration
  • Insurance billing
  • Insurance verification
  • Medication dispensing
  • Maintaining records
  • Calculating insurance coverage
  • HIPAA compliance
  • Pharmaceutical calculations
  • Workflow optimization
  • Drug inventory control
  • Updating medication histories
  • Patient confidentiality
  • Pharmacy and customer records management
  • Point of sale systems proficiency
  • Filling prescriptions precisely

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Senior Certified Pharmacy Technician

Walgreens
05.2020 - Current

Certified Pharmacy Technician

Walgreens
05.2018 - 05.2020

Assistant Store Manager Trainee

Walgreens
01.2017 - 05.2018

Shift Leader

Walgreens
11.2015 - 01.2017

Senior Beauty Advisor

Walgreens
06.2015 - 11.2015

High School Diploma -

Ronan High School

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Erin Trogden