ERIN TULLIS
JACKSONVILLE,FL
Summary
Proven Office Manager with a track record of enhancing customer loyalty and streamlining operations at Coastal Health. Excelled in organizational skills and office administration, achieving a significant increase in efficiency. Demonstrated exceptional customer service and confidentiality handling, fostering positive relationships and promoting employee retention.
Overview
21
21
years of professional experience
Work History
OFFICE MANAGER
COASTAL HEALTH
02.2022 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
LEAD NEW PATIENT/REFERRAL COORDINATOR
COASTAL SPINE AND PAIN CENTER
05.2013 - 02.2022
- Served as a liaison between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to referrals quickly and efficiently.
- Implemented a tracking system for referral follow-ups, resulting in increased efficiency and fewer missed appointments.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Collaborated closely with other departments like billing or clinical staffs which resulted in smooth and efficient patient care processes.
NEW PATIENT REFERRAL COORDINATOR
Collier Spine Institute
05.2007 - 05.2013
- Implemented a tracking system for referral follow-ups, resulting in increased efficiency and fewer missed appointments.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
MEDICAL ASSISTANT/REFERRAL COORDINATOR
SOUTHEASTERN NEUROSCIENCE INSTITUTE
12.2005 - 05.2007
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
MEDICAL ASSISTANT/Front Office Specialist
DR. YASH SANGWAN
06.2005 - 08.2005
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
PEDIATRIC MEDICAL ASSISTANT
FAMILY CARE PARTNERS
04.2004 - 05.2005
- Improved clinic organization through diligent inventory management and supply ordering.
- Conducted growth assessments to monitor children''s development and identify potential concerns early on.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
- Administered vaccinations and medications for timely delivery of essential treatments.
MEDICAL ASSISTANT
DR. MARK ZOLLER
02.2004 - 04.2004
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Education
MEDICAL ASSISTANT - MEDICAL ASSISTANT
NORTH FLORIDA INSTITUTE
Jacksonville, FL01-2004
High School Diploma -
FIRST COAST HIGH SCHOOL
Jacksonville, FL05-2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
OFFICE MANAGER
COASTAL HEALTH
02.2022 - Current
LEAD NEW PATIENT/REFERRAL COORDINATOR
COASTAL SPINE AND PAIN CENTER
05.2013 - 02.2022
NEW PATIENT REFERRAL COORDINATOR
Collier Spine Institute
05.2007 - 05.2013
MEDICAL ASSISTANT/REFERRAL COORDINATOR
SOUTHEASTERN NEUROSCIENCE INSTITUTE
12.2005 - 05.2007
MEDICAL ASSISTANT/Front Office Specialist
DR. YASH SANGWAN
06.2005 - 08.2005
PEDIATRIC MEDICAL ASSISTANT
FAMILY CARE PARTNERS
04.2004 - 05.2005
MEDICAL ASSISTANT
DR. MARK ZOLLER
02.2004 - 04.2004
MEDICAL ASSISTANT - MEDICAL ASSISTANT
NORTH FLORIDA INSTITUTE
High School Diploma -
FIRST COAST HIGH SCHOOL
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