Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIN Turner

Lexington

Summary

Goal-oriented team player and dependable candidate successful at managing multiple priorities with high-quality costumer service and a positive attitude.

Overview

5
5
years of professional experience

Work History

Sales Contract/Comp Spec I

Aflac
05.2023 - Current
  • Maintained excellent customer service and positive attitude towards clients, customers, and fellow teammates.
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications to appropriate staff.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Regularly communicated with management to provide feedback and updates.

Payroll Specialist

Travinia Italian Kitchen Northeast
11.2018 - 05.2023
  • Reviewied personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Server/Hostess

Travinia Italian Kitchen Northeast
11.2018 - 05.2023
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, taking to-go orders, updating reservation logs and maximizing table turnover rate by efficiently managing reservations and seating arrangements.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies and clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Worked with POS system to place orders and collect payments.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Assisted in training new hires.
  • Cross-trained to handle different restaurant roles
  • Catered events for the restaurant and delivered catering orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Pre-Nursing Certificate - Nursing

Midlands Technical College
West Columbia, SC
12.2017

Skills

  • Customer Service
  • Attention to Detail
  • Task Prioritization
  • Interpersonal Skills
  • Meeting deadlines
  • Collaborative team member
  • Telephone and email etiquette
  • Time sheet review
  • Payroll Processing
  • Training and Development

Timeline

Sales Contract/Comp Spec I

Aflac
05.2023 - Current

Payroll Specialist

Travinia Italian Kitchen Northeast
11.2018 - 05.2023

Server/Hostess

Travinia Italian Kitchen Northeast
11.2018 - 05.2023

Pre-Nursing Certificate - Nursing

Midlands Technical College

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ERIN Turner