Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIN TURNER

Orem

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Experienced with food preparation, ensuring compliance with health and safety standards. Utilizes effective communication and teamwork to support kitchen operations. Knowledge of various cooking techniques and equipment maintenance ensures consistent quality in meal preparation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shift Supervisor/Prep Cook

Papa Murphy's
08.2021 - Current
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Developed job assignments for my team, planned production schedules and strengthened organization of task flows.
  • Completed cash and credit card transactions accurately using POS software.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.

Cashier

Krispy Kreme
01.2022 - 07.2024
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.

Warehouse Picker

Pepsi Bottling Co
05.2019 - 08.2021
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Kept work areas neat, clean and free from debris.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Stored materials and supplies for accessibility and easy retrieval.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.

Cashier/Shift Supervisor

7-eleven
08.2016 - 05.2019
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Customer Service Associate

CCSI
04.2013 - 05.2016
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Level 5 Associate

In-N-Out Burger
04.2008 - 04.2013
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Processed orders on POS system and accepted cash and charge payments.
  • Oversaw daily operations, ensuring adherence to quality and safety standards.
  • Safeguarded customer satisfaction by adhering to strict food safety standards during all stages of the meal prep process.
  • Trained new kitchen staff members on restaurant policies, procedures, safety protocols, resulting in increased efficiency of the entire team over time.
  • Reduced food waste by implementing proper storage techniques and rotating inventory regularly.

Education

None - Computer Science-Information Technology

Stevens~Henager St. George St
George, UT

Diploma - General

Snow Canyon High Scholl St
George, UT
05.1998

Skills

  • Issue Resolution
  • Identification Checks
  • Money Handling
  • Time Management Skills
  • Product Knowledge
  • Refunds and Exchanges
  • Credit and Cash Transactions
  • Product and Service Sales
  • Cleaning and Sanitizing
  • Till Counting
  • Customer Service
  • Order Packaging
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Organization and time management
  • Problem resolution

Certification

Food Handlers Permit

Timeline

Cashier

Krispy Kreme
01.2022 - 07.2024

Shift Supervisor/Prep Cook

Papa Murphy's
08.2021 - Current

Warehouse Picker

Pepsi Bottling Co
05.2019 - 08.2021

Cashier/Shift Supervisor

7-eleven
08.2016 - 05.2019

Customer Service Associate

CCSI
04.2013 - 05.2016

Level 5 Associate

In-N-Out Burger
04.2008 - 04.2013

None - Computer Science-Information Technology

Stevens~Henager St. George St

Diploma - General

Snow Canyon High Scholl St

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