Summary
Overview
Work History
Skills
Work Availability
Timeline
BusinessAnalyst

Erin Twible

Summary

Take-charge professional delivering executive support and team leadership to business operations and human resources. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, payroll, scheduling, training, customer service, hiring, corrective actions, policies and procedures. Recognized for exemplary customer service and team collaboration.

Overview

34
34
years of professional experience

Work History

Store Manager

Starbucks
Vernon, CT
06.2007 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Store Operations and Human Resource Manager

Bob's Stores Footwear & Apparel
Manchester, CT
10.1989 - 11.2006
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Provided HR consultation services to leadership and department heads.

Skills

  • Customer Service
  • Payroll Management
  • Team Building and Leadership
  • Policies and Procedures
  • Recruiting and Hiring
  • Documentation and Reporting
  • Store Operations Oversight
  • Quality Assurance
  • Verbal and Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

Starbucks
06.2007 - Current

Store Operations and Human Resource Manager

Bob's Stores Footwear & Apparel
10.1989 - 11.2006

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Erin Twible