Erin Tyler
Summary
Professional Dispatcher with experience in office administration, adept at managing daily operations and ensuring efficient communication. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in multitasking, problem-solving, and maintaining organized records, bringing reliability and results-driven mindset to every task.
Overview
14
14
years of professional experience
Work History
Dispatcher
Bear River Band of the Rohnerville Rancheria
07.2023 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of units.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Manager
Redwood Oil Company
07.2012 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed multiple locations simultaneously
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Office Assistant
Fortuna Chamber of Commerce
03.2021 - 12.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Conducted in person and phone interviews to create articles helping to promote business's in for a quarterly newsletter .
Activities Assistant
St Luke Healthcare & Rehab Center
07.2011 - 12.2011
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Education
High School Diploma -
Fortuna High School
379 12th, Fortuna, CA 9554006-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Team leadership
- Time management
- Verbal and written communication
- Positive attitude
- Organizing and categorizing
- Dedicated team player
- Spreadsheet creation
- Relationship building
Timeline
Dispatcher
Bear River Band of the Rohnerville Rancheria
07.2023 - 01.2025
Office Assistant
Fortuna Chamber of Commerce
03.2021 - 12.2021
Manager
Redwood Oil Company
07.2012 - 07.2023
Activities Assistant
St Luke Healthcare & Rehab Center
07.2011 - 12.2011
High School Diploma -
Fortuna High School
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