Erin Vacey

• Led daily operations of prepared foods department, ensuring product quality and compliance with health standards.
• Mentored team members on food safety practices, improving overall departmental efficiency and staff confidence.
• Implemented inventory management strategies, to help with reducing waste and optimizing stock levels.
• Collaborated with cross-functional teams to enhance customer service initiatives in prepared foods section.
• Trained staff on new products and preparation techniques, elevating customer satisfaction through improved offerings.
• Coordinated scheduling and workflow for team members, maximizing productivity.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Streamlined food preparation processes for increased efficiency and reduced waste.
• Assisted in menu planning, incorporating seasonal ingredients as indicated by the menu planning tool
• Enhanced customer satisfaction by ensuring the consistent delivery of high-quality prepared foods.
• Implemented inventory management strategies to maintain optimal product freshness and availability.
• Managed daily operations, delegating tasks effectively for smooth workflow and timely completion.
• Ensured compliance with food safety regulations, maintaining a clean and sanitary work environment.
• Evaluated team performance regularly, identifying areas for improvement and implementing targeted training initiatives.
• Mentored team members, fostering professional growth and improved performance.
• Led staff meetings to communicate updates, share best practices, and foster a collaborative team culture.
• Optimized team scheduling to maximize productivity while minimizing labor costs.
• Handled staffing needs by recruiting qualified candidates, conducting interviews, and hiring.
• Analyzed data to identify trends and movement of product
• Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
• Checked refrigerated and frozen cases and replenished low stock every day.
• Directed the team to prepare food items by following recipes and product directions.
• Greeted customers with friendly demeanor to enhance positive guest experience.
• Kept coolers organized staging products by date
• Maintained proper signage and pricing information for displays, cases and counters.
• Participated in educational opportunities to increase product knowledge.
• Arranged supplies and equipment between storage and work areas.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food preparation, production, and plating for quality control.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
• oversaw weekly and special event menu plans.

• Led clinical teams under Principal Investigator Helen Fox PhD on research of Guanfacine for AUD and SUD
• Managed regulatory submissions, ensuring compliance with institutional and federal guidelines.
• Oversaw planning and data collection for multiple clinical trials simultaneously.
• Mentored junior staff, fostering professional development and improving team performance.
• Conducted training sessions on Good Clinical Practice (GCP) for research staff, enhancing compliance awareness.
• Demonstrated a commitment to ethical research conduct by ensuring adherence to regulatory guidelines and institutional policies.
• Facilitated training sessions for study staff, enhancing their understanding of protocol requirements and procedures.
• Enhanced clinical trial efficiency by streamlining data collection and analysis processes.
• Increased patient enrollment in clinical trials by developing targeted recruitment strategies and outreach programs.
• Fostered strong relationships with key stakeholders such as principal investigators, funding sources, and community partners.
• Improved data reporting capabilities through the implementation of advanced software tools {Red cap, Ripple}.
• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
• Followed informed consent processes and maintained records.
• Gathered, processed, and shipped lab specimens.
• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Maintained compliance with protocols covering patient care and clinical trial operations.
• Complied with research protocols by providing ongoing quality control audits.
• Collected, evaluated, and modeled collected data.
• Facilitated sessions with project patients.

• Supported patient intake processes, ensuring accurate data collection and documentation.
• Assisted in preparing examination rooms, maintaining cleanliness and readiness for patient visits.
• Administered basic clinical procedures, including vital signs measurement and patient history gathering.
• Collaborated with healthcare providers to streamline appointment scheduling and patient flow.
• Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
• Implemented electronic health record (EHR) systems to improve accuracy and efficiency in patient data management.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Assisted in patient intake, ensuring accurate data collection and documentation.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Utilized electronic health records (EHR) systems for efficient patient management and record-keeping.

Coordinator to Dr. Jonathan Lown

Secretary to Director of Submission Processing James Gather

Secretary to Jeanne Main Receipt and control

• Supervised daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored new team members on service standards and operational procedures.
• Implemented inventory management practices to reduce waste and optimize supply usage.
• Assisted in scheduling staff shifts to maintain adequate coverage during peak hours.
• Conducted performance evaluations for team members to support development and recognition efforts.
• Collaborated with management to develop promotional campaigns that increased sales volume.
• Monitored cash handling procedures, ensuring accuracy and accountability in daily transactions.
• Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
• Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
• Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
• Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
• Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
• Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
• Actively participated in community outreach events representing the business and promoting brand awareness within local market.
• Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
• Streamlined store operations by creating efficient staff schedules, reducing labor costs without compromising service quality.
• Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
• Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
• Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Launched quality assurance practices for each phase of development
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.