Erin Valentine
Waynesboro,PA
Summary
A rigorous, task-driven professional with substantial experience in customer service and guidance. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels.
Overview
8
8
years of professional experience
Work History
Lessons Support Specialist
Music and Arts
11.2023 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Collaborated with teams to develop and implement effective support strategies.
- Responded to store inquiries in regards to customer accounts and provided assistance
Covid -19 Screener
Frederick Health
08.2020 - 03.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
Admissions Representative
Hagerstown Community College
08.2017 - 05.2020
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments for students to meet with advisors face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05-2024
Associate of Science - Psychology
Hagerstown Community College
Hagerstown, MD05-2020
High School Diploma -
Penn Foster High School
Scranton, PA06-2013
Skills
- Customer service
- Remote support
- Support services
- Collaborative and Team-Oriented
- Computer Proficiency
Timeline
Lessons Support Specialist
Music and Arts
11.2023 - Current
Covid -19 Screener
Frederick Health
08.2020 - 03.2021
Admissions Representative
Hagerstown Community College
08.2017 - 05.2020
Bachelor of Science - Psychology
Arizona State University
Associate of Science - Psychology
Hagerstown Community College
High School Diploma -
Penn Foster High School
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