Erin VanAuken
Saint Cloud
Summary
Experienced professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
16
16
years of professional experience
Work History
Teller/Member Services Representative
McCoy Federal Credit Union
06.2022 - Current
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted members with compromised debit cards and issued new credentials.
- Maintained in-depth knowledge of credit union products and services to provide appropriate recommendations to members.
- Processed member transactions promptly, minimizing wait times.
- Educated members on use of credit union website and mobile apps.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Online Seller
Self Employed
03.2018 - Current
- Managed buying and selling of goods online via third party sales venue eBay.
- Organized and photographed inventory for sale.
- Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
- Streamlined order processing for faster delivery times, resulting in repeat business from satisfied customers.
- Answered email inquiries regarding the store and its merchandise.
- Maintained records relating to sales.
- Prepared outgoing shipments.
Cash Room Attendant/ AR Coordinator
WONDERWORKS
08.2018 - 07.2019
- Operate in the cash room counting tills, giving change to employees as needed, preparing daily deposit, processing vouchers (Groupon, Expedia, etc), used Excel spreadsheets to record data.
- Assisting with ticket sales and in the retail shop when needed.
- As AR Coordinator billed each company accordingly on a monthly basis, processing payments when received and following up when needed.
- Used Excel spreadsheets to record data and keep things organized.
- Quickly and accurately counted drawers at start and end of each shift.
- Verified individual amounts of loose coin and bundled paper money.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Filled gaming machines with cash and coin and monitored machines during shift for proper operation.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
Bank Teller
Eglin Federal Credit Union
11.2017 - 04.2018
- Comply with regulatory requirements by keeping up to date with daily on site training and yearly compliance.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses.
- Resolve members' issues and provide relevant information.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Coordinated daily cash reconciliation in high-volume location.
- Collected member loan payments.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Organized, stocked and maintained teller window area.
- Maintained teller drawer to perform bank transactions.
Member Services Representative
Eglin Federal Credit Union
05.2015 - 05.2016
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Assisted customers with setting up or closing accounts, completing credit card payments and signing up for new services.
- Created member account profiles on organization's online banking program.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Promoted products or services to each customer to consistently achieve sales targets.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Executed wire transfers, certificate of deposits and account transfers.
Sales Associate/ Seasonal Lead
The Disney Store
11.2014 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored sales team performance and provided constructive feedback.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Mail Teller
Eglin Federal Credit Union
09.2008 - 09.2013
- Executed customer transactions, including deposits, withdrawals, payments and checks.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Assisted customers with Western Union, incoming and outgoing wires.
- Comply with regulatory requirements by keeping up to date with daily on site training and yearly compliance.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses.
Education
Diploma - General Studies
Tall Pines Academy
Crestview, FL05.2001
Skills
- 10 key calculator, Retail & Banking
- Cash Handling
- Exceptional Customer Service
- Data entry
- Processing payments
- Problem solving skills
- Upselling
- Cash register operations
- Compliance, banking laws and regulations
- 45 WPM typing speed
- Detail-oriented
- Monetary Transactions
Timeline
Teller/Member Services Representative
McCoy Federal Credit Union
06.2022 - Current
Cash Room Attendant/ AR Coordinator
WONDERWORKS
08.2018 - 07.2019
Online Seller
Self Employed
03.2018 - Current
Bank Teller
Eglin Federal Credit Union
11.2017 - 04.2018
Member Services Representative
Eglin Federal Credit Union
05.2015 - 05.2016
Sales Associate/ Seasonal Lead
The Disney Store
11.2014 - 02.2016
Mail Teller
Eglin Federal Credit Union
09.2008 - 09.2013
Diploma - General Studies
Tall Pines Academy
Similar Profiles
GENESIS GIRONGENESIS GIRON
Member Service Representative at McCoy Federal Credit UnionMember Service Representative at McCoy Federal Credit Union
Jenisse CastilloJenisse Castillo
Member Service Representative at McCoy Federal Credit UnionMember Service Representative at McCoy Federal Credit Union
Joshua MartinezJoshua Martinez
Member Service Representative at McCoy Federal Credit Union.Member Service Representative at McCoy Federal Credit Union.
Evan TetraultEvan Tetrault
Cashier at Scheels All SportsCashier at Scheels All Sports
Dave BensonDave Benson
Human Resources Manager at Valley IndustriesHuman Resources Manager at Valley Industries