Erin Vasquez
Summary
Self-motivated, disciplined and efficient Medical Biller that supports an Ambulatory Billing Office that handles multiple physician practices and specialties. I work and collaborate with an entire team of coders, front office medical staff, managers and directors.
Overview
14
14
years of professional experience
Work History
Ambulatory Coordinator I
Midland Memorial Hospital
06.2023 - Current
- Check eligibility, benefits and claims status through all web portals
- Request authorization for 7 different entities, across multiple specialties
- Submit medical records, appeals, corrections
- Review all rejected claims and correct claims for resubmission
- Submit patient refunds and insurance refunds and identify posting corrections needed
- Read all new CMS articles and any new changes and participate in webinars and on-going training
- Assist in training new employees to use software, portals and to learn process
Collector III
Midland Memorial Hospital
07.2022 - 06.2023
- Incoming and outgoing telephone collections for six different entities for physician billing
- Handle questions/issues regarding debt, billing and insurance, requiring coordination with everyone in the department
- Verify insurance using different web portals and routing issues to the appropriate medical billers
- Reviewing and briefly interpreting a claim status and reaching back out to patients when there's been a resolution or needed info
- Previous knowledge of Cerner program, learned to work in Athena, PersonaPay and the collection agency website, TSI, as well as communicating with them as needed
- Ability to successfully work well within the entire team, willing and able to learn and grow from their knowledge and experience
Eligibility Coordinator
Midland Memorial Hospital
06.2021 - 07.2022
- Financial Assistance screening, approvals or denials, patient correspondence
- Coordinating and reviewing applications with supporting documentation
- Communicating with other healthcare agencies regarding mutual patient information
- Processing virtual card payments
- Submitting adjustments for financial assistance charity accounts
- Initial physical point of contact for questions/issues regarding billing, insurance, refund info that requires research and coordination with other departments
Bi-lingual Contracted Call Center Agent
Big Top Rains, LLC
12.2020 - 04.2021
- Self-employed, work-from-home call center agent for Nationwide Roadside Assistance company
- Handle high volume calls and interpreted for Spanish speakers
- Handle upwards of 50 different insurance and Original Equipment Manufacturer vehicle programs
Operations Administrative Assistant
Butch's Rat Hole & Anchor Service - Pressure Control Division
11.2017 - 06.2020
- Generated rental equipment delivery tickets for single and multiple wells, custom pricing per client, inventory of rental equipment
- Purchase Orders, reconciliation of bill of lading, invoices, and electronic receiving of new assets into customized database, asset reporting and other special projects as requested, answered phones and greeted vendors as well as employees
- Transitioned to database administrator of a customized Digital Oilfield Services database, facilitated projects and communication between the company and third-party database developers
- Self-taught in the intricacies of information database, allowing for mentoring, training and support to managers and employees, troubleshooting specific issues with in-house processes
Administrative Assistant/Receptionist
EnLink Midstream, LLC
05.2015 - 06.2017
- Managed reception area, in-bound calls, packages, mail, visitors, office telephone switchboard, communications with office services in corporate office, conference/meeting scheduling, organizing employee events, catering
- Office related invoice coding, communication with vendors, resolving invoicing issues
- Office coordination, preparation and submission of expense reports, compilation of production data for daily & weekly reports and other projects and duties
- Provided administrative support for Regional Directors, Senior VP and by default, all other departments
- Administrative support to other departments with overflow of tasks
Art Department/Graphics Department
Century Graphics & Sign, Inc
07.2014 - 05.2015
- Utilized artistic and technical abilities to design custom signs, logos, enhancing existing art, promotional, event program design, T-shirts, banners
- Produced signs for oil field and other industries, digital customization of existing and original prints, decals, banners for individuals, performed basic machine maintenance to equipment
- Created positives for screen print and coordinated with other departments to ensure integrity of finished product
Human Resources Assistant
Whiting Petroleum Corporation, Inc
01.2011 - 07.2014
- Worked directly with the Human Resources manager in day to day activities, providing secondary support as well as being a backup for reception and mailroom duties
- Handled multiple confidential documents, basic financial requests, assisted in planning of company events/functions, travel arrangements, meeting scheduling, updated new hire orientation binders with new forms
- Provided assistance to Accounts Payable Dept by sorting, receiving, coding and scanning invoices
- Handled communications with vehicle Fleet Service provider, managed department vehicle and maintenance
Education
Associate's degree - Design & Animation
High Tech Institute
Phoenix, AZ01.2003
High school Diploma - General Studies
Dos Palos High School
Dos Palos, CA01.2000
Skills
- Medical Billing
- Insurance Verification
- Customer Service
- Data Entry
- MS Office
- Creating and Managing Reports
- Staff Training
- Relationship Building
Languages
Spanish
Full Professional
Timeline
Ambulatory Coordinator I
Midland Memorial Hospital
06.2023 - Current
Collector III
Midland Memorial Hospital
07.2022 - 06.2023
Eligibility Coordinator
Midland Memorial Hospital
06.2021 - 07.2022
Bi-lingual Contracted Call Center Agent
Big Top Rains, LLC
12.2020 - 04.2021
Operations Administrative Assistant
Butch's Rat Hole & Anchor Service - Pressure Control Division
11.2017 - 06.2020
Administrative Assistant/Receptionist
EnLink Midstream, LLC
05.2015 - 06.2017
Art Department/Graphics Department
Century Graphics & Sign, Inc
07.2014 - 05.2015
Human Resources Assistant
Whiting Petroleum Corporation, Inc
01.2011 - 07.2014
High school Diploma - General Studies
Dos Palos High School
Associate's degree - Design & Animation
High Tech Institute
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