Erin Vickery
Saint Matthews,SC
Summary
Demonstrated ability to enhance workplace safety through effective communication and leadership. Prioritizes transparency and positive team dynamics to create an accident-free environment. Aims to contribute to a culture of safety and open dialogue within the organization.
Overview
23
23
years of professional experience
Work History
Sandwich Line Duties
Chicken Salad Chick
Columbia, SC
01.2024 - 08.2025
- Stocked line, washed dishes, use scale to weigh product, customer service, took out trash
- Maintained cleanliness and organization of deli counter for optimal customer experience.
- Operated slicers and scales to ensure precise portioning of meats and cheeses.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Custodian
Unique Janitorial And Maintenance Service, LLC
Columbia, SC
01.2023 - 04.2024
- Cleaned and maintained Door Dash building downtown Columbia. Swept and mopped floors. Emptied trash receptacles leaving fresh liner. Sanitized all countertops. Cleaned glass, making sure it was free of finger prints or smudges. Stocked paper towels, soap, tissue paper, etc. put out “wet floor” and “caution” signs. Making sure to stay out of the way of the door dash staff. Maintained a professional appearance and demeanor.
- Maintained cleanliness and organization of facility to ensure a safe environment.
- Operated equipment such as floor scrubbers and carpet extractors efficiently.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
Fulfillment Associate
Amazon Warehouse
West Columbia, SC
01.2021 - 01.2023
- Pulled orders Using an RF Scanner
- Selected and packed items accurately to ensure timely shipment to customers.
- Maintained organization of inventory areas, contributing to improved operational efficiency.
- Excellent communication skills, both verbal and written.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Member Frontline
Harbison Blvd
Columbia, SC
01.2019 - 04.2022
- Greeting & communicating effectively with customers and co-workers, completing price checks, operating a cash register, packed/unpacked carts. Picked/audited concierge orders. Stock merchandise
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted members with account management, ensuring accuracy and compliance with procedures.
- Educated customers on products and services, enhancing engagement and satisfaction levels.
- Processed transactions efficiently, maintaining a high level of attention to detail.
Office Manager/CSR
American National Insurance
Spartanburg, SC
01.2003 - 12.2018
- Worked directly with Personal, Commercial, and Workers Comp policy holders and potential clients. Produced accurate, competitive quotes. Responsible for handling insurance premiums, making policy changes, and advising clients. Liaison between client home office. Handled customer complaints and concerns.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and support.
- Analyzed customer feedback to identify trends and recommend improvements in service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Human Resource Intern
Nestle USA
Gaffney, SC
01.2006 - 12.2007
- Prepared different personnel audits for HR.
Education
Bachelors - Social Work
Limestone College
Gaffney, SC05.2006
Associate in Art - Art
Spartanburg Methodist College
Spartanburg, SC06.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Critical thinking
- Organizational skills
- Calm under pressure
- Decision-making
Timeline
Sandwich Line Duties
Chicken Salad Chick
01.2024 - 08.2025
Custodian
Unique Janitorial And Maintenance Service, LLC
01.2023 - 04.2024
Fulfillment Associate
Amazon Warehouse
01.2021 - 01.2023
Member Frontline
Harbison Blvd
01.2019 - 04.2022
Human Resource Intern
Nestle USA
01.2006 - 12.2007
Office Manager/CSR
American National Insurance
01.2003 - 12.2018
Bachelors - Social Work
Limestone College
Associate in Art - Art
Spartanburg Methodist College