Erin Villalona
Blacklick,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Senior Specimen Processing Specialist
Laboratory Corporation Of America
09.2012 - Current
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Performs audits to resolve any outstanding problems.
- Performs typing/data entry with accuracy and speed
- Maintains complete, accurate, and up-to-date documents such as logs and reports.
- Performs routine/preventative maintenance on designated equipment entirely and accurately according to established procedure such that equipment is in optimal working condition.
Customer Service Specialist
Laboratory Corporation Of America
09.2012 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved customer complaints and addressed emergency requests and needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Applied Science - Architectural Engineering Technology
Luzerne County Community College
Nanticoke, PA05.2005
Skills
- Active Listening
- Accurate Recordkeeping
- Deadline Compliance
- Complex Problem-Solving
Timeline
Senior Specimen Processing Specialist
Laboratory Corporation Of America
09.2012 - Current
Customer Service Specialist
Laboratory Corporation Of America
09.2012 - Current
Associate of Applied Science - Architectural Engineering Technology
Luzerne County Community College
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