Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Volz

Fountain Valley,CA

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.


Hoping to join a travel advisory team in a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Client Services Specialist I

Etalon Equine Genetics
07.2019 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
  • Built strong relationships with clients, fostering trust and loyalty while promoting company brand.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
  • Implemented new CRM software that streamlined tracking of service tickets

Front Desk Associate

Marriott International - Courtyard By Marriott
01.2019 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
  • Resolved guest issues effectively, ensuring a positive customer experience.

Education

Associate of Arts - Travel And Tourism

Saddleback College
Mission Viejo, CA
06.2025

Associate of Science - Nursing

Regents College, NY
Remote
06.2002

Bachelor of Arts - Liberal Studies

CSULB
Long Beach, CA
06.1992

Skills

  • Problem-solving abilities
  • Industry knowledge
  • Attention to detail
  • Client retention strategies
  • Conflict resolution
  • Training and development
  • Client relationship building
  • Multitasking capabilities

Languages

Spanish
Professional Working

Timeline

Client Services Specialist I

Etalon Equine Genetics
07.2019 - Current

Front Desk Associate

Marriott International - Courtyard By Marriott
01.2019 - 07.2019

Associate of Arts - Travel And Tourism

Saddleback College

Associate of Science - Nursing

Regents College, NY

Bachelor of Arts - Liberal Studies

CSULB

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Erin Volz