Erin Volz
Fountain Valley,CA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Hoping to join a travel advisory team in a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Client Services Specialist I
Etalon Equine Genetics
07.2019 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Built strong relationships with clients, fostering trust and loyalty while promoting company brand.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Implemented new CRM software that streamlined tracking of service tickets
Front Desk Associate
Marriott International - Courtyard By Marriott
01.2019 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
Education
Associate of Arts - Travel And Tourism
Saddleback College
Mission Viejo, CA06.2025
Associate of Science - Nursing
Regents College, NY
Remote06.2002
Bachelor of Arts - Liberal Studies
CSULB
Long Beach, CA06.1992
Skills
- Problem-solving abilities
- Industry knowledge
- Attention to detail
- Client retention strategies
- Conflict resolution
- Training and development
- Client relationship building
- Multitasking capabilities
Languages
Spanish
Professional Working
Timeline
Client Services Specialist I
Etalon Equine Genetics
07.2019 - Current
Front Desk Associate
Marriott International - Courtyard By Marriott
01.2019 - 07.2019
Associate of Arts - Travel And Tourism
Saddleback College
Associate of Science - Nursing
Regents College, NY
Bachelor of Arts - Liberal Studies
CSULB
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