Erin Wagnon
Gadsden,AL
Summary
A dynamic professional with a proven track record at National Infantry Museum Foundation, I excel in database administration and fostering team collaboration. Leveraging proficiency and exceptional customer service, I've significantly enhanced data integrity and end-user satisfaction. My analytical thinking and leadership skills drive continuous improvement and innovative problem-solving, making me a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Database Manager and Development Assistant
National Infantry Museum Foundation
03.2021 - Current
- Promoted a culture of continuous improvement within the department by implementing best practices in change management, including code reviews and post-mortem analyses to identify areas for future growth.
- Maximized resource utilization through capacity planning initiatives that identified opportunities for consolidation while maintaining service quality standards.
- Supervised and trained staff providing leadership and supportive working environment.
- Extracted system data, identifying challenges and proposing development solutions.
- Developed and compiled reports on delivery of data and daily revenue projections.
- Led multiple projects simultaneously, adhering to strict deadlines and producing quality work.
- Ensured data integrity and accuracy by conducting regular audits and implementing validation checks.
- Understood analytics and progress conveying results and data quality to team members and management.
Teller
Trustmark Bank
06.2020 - 03.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Salon Manager
Ulta Beauty Inc.
09.2019 - 06.2020
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Hair Stylist
M Salon
07.2018 - 09.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Hair Stylist
Ulta Beauty Inc.
03.2016 - 07.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hostess
Olive Garden
10.2015 - 03.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hair Stylist
Regis Hair Salon
09.2014 - 08.2015
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Cashier
Belk
09.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Care Giver
Home Instead Senior Care
04.2013 - 10.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor of Arts - History
Auburn University
Auburn, AL05-2018
Associate of Science - Cosmetology
Gadsden State Community College
Gadsden, AL08-2014
High School Diploma -
Hokes Bluff High School
Hokes Bluff, AL05-2012
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Written Communication
- Strong Work Ethic
- Confidentiality and Discretion
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Social Media Promotion
- Business Management
- Staff Management
- Marketing familiarity
Affiliations
- Alabama Archeological Society
Timeline
Database Manager and Development Assistant
National Infantry Museum Foundation
03.2021 - Current
Teller
Trustmark Bank
06.2020 - 03.2021
Salon Manager
Ulta Beauty Inc.
09.2019 - 06.2020
Hair Stylist
M Salon
07.2018 - 09.2019
Hair Stylist
Ulta Beauty Inc.
03.2016 - 07.2018
Hostess
Olive Garden
10.2015 - 03.2016
Hair Stylist
Regis Hair Salon
09.2014 - 08.2015
Cashier
Belk
09.2013 - 01.2014
Care Giver
Home Instead Senior Care
04.2013 - 10.2013
Bachelor of Arts - History
Auburn University
Associate of Science - Cosmetology
Gadsden State Community College
High School Diploma -
Hokes Bluff High School
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