Erin Wagoner-Nutter
Pryor,Oklahoma (OK)
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.
Overview
9
9
years of professional experience
Work History
Housekeeper
Hampton Inn & Suites By Hilton
01.2018 - 06.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Kitchen Staff Member
Thunderbird Youth Academy
10.2017 - 03.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Provided support to the cadets while they were in the cafeteria. One of their favorite times of the day is lunchtime. So we also made sure that is was always a positive environment for them.
Receptionist
Bob Hart Chevrolet
01.2016 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Family Video Movie Club
06.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teller
Arvest
12.2013 - 02.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Cashier
Wal-Mart Supercenter
03.2012 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Homeland Grocery Store
01.2009 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Psychology And Criminal Justice
Northeastern State University
Tahlequah, OK05.2024
No Degree - Nutrition Sciences
Northeastern State University
Tahlequah, OKNo Degree - Psychology
St. Gregory's University
Shawnee, OKHigh School Diploma -
Pryor High School
Pryor, OK05.2010
Skills
Teamwork
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Organization skills
Professionalism and Courtesy
Time Management
Timeline
Housekeeper
Hampton Inn & Suites By Hilton
01.2018 - 06.2018
Kitchen Staff Member
Thunderbird Youth Academy
10.2017 - 03.2018
Receptionist
Bob Hart Chevrolet
01.2016 - 04.2016
Customer Service Representative
Family Video Movie Club
06.2014 - 05.2015
Teller
Arvest
12.2013 - 02.2014
Cashier
Wal-Mart Supercenter
03.2012 - 12.2013
Cashier
Homeland Grocery Store
01.2009 - 05.2010
Bachelor of Science - Psychology And Criminal Justice
Northeastern State University
No Degree - Nutrition Sciences
Northeastern State University
No Degree - Psychology
St. Gregory's University
High School Diploma -
Pryor High School
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