Erin Waite
Pensacola,FL
Summary
Accomplished hospitality management professional with over 20 years of experience leading restaurants, bars, and spas. Expertise in driving revenue growth and optimizing profitability while enhancing customer satisfaction. Proficient in inventory control, employee training, and strategic cost management, coupled with certifications in Bookkeeping, Food Handling, and ServSafe. Demonstrates exceptional leadership and operational acumen to maximize resource utilization and support scalable operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Drift Modern Coastal Cuisine and Casino Beach Bar & Grill
Pensacola Beach, FL
03.2023 - 12.2024
- Oversaw workflow execution while ensuring staff efficiency, exceptional guest experience, and optimal profitability.
- Led initiatives to reduce costs, achieving substantial operational financial improvements.
- Developed strategic business plans to increase revenue.
- Developed and sustained productive relationships with vendors, clients, and suppliers.
- Enhanced inventory processes to maintain appropriate stock levels.
- Designed optimized scheduling frameworks to enhance workforce efficiency during high-demand times.
- Ensured rigorous enforcement of health and safety protocols through regular inspections.
- Proactively tackled and solved concerns, enhancing overall customer experience.
- Partnered with finance teams to devise and oversee budgets, maintaining compliance with financial goals.
- Delivered tailored educational initiatives to boost staff competence in servicing customers, mastering products, and refining selling methods.
- Bargained effectively with vendors, leading to notable cost savings.
Restaurant Manager
Bubba’s 33
Pensacola, FL
10.2021 - 03.2023
- Directed daily operations of a high-volume restaurant, ensuring seamless service delivery and operational efficiency
- Led and mentored a team of 75 staff members, providing comprehensive training, coaching, and performance evaluations
- Optimized staffing levels through strategic scheduling, effectively meeting fluctuating business demands
- Managed and controlled inventory procurement for food, beverages, and supplies, ensuring uninterrupted operational flow
- Developed and implemented a cross-training program for front-of-house staff, enhancing operational flexibility during peak periods
Sales Consultant
Apex Roofing and Restoration
Pensacola, FL
10.2020 - 09.2021
- Conducted comprehensive client needs assessments through detailed account reviews, delivering tailored solutions
- Maintained meticulous records of daily activities and prospect interactions, ensuring data accuracy and integrity
- Provided comprehensive support to new and existing clients, facilitating seamless account setup and management
Pool Bar/Kitchen Manager & Spa Supervisor
Wind Creek Casino
Atmore, AL
06.2011 - 10.2020
- Executed comprehensive talent acquisition strategies, recruiting, hiring, and training spa and pool staff to meet stringent performance standards
- Managed daily administrative functions, including payroll processing, inventory management, and financial reporting
- Developed and implemented targeted promotional strategies to expand customer base and drive revenue growth
- Managed food and beverage inventory, ensuring optimal stock levels and controlling costs
- Collaborated on menu development, aligning with client preferences and contractual requirements
- Created and managed staff schedules, implementing cross-training initiatives to enhance operational efficiency
- Contributed to the design and implementation of a new POS system for spa staff, streamlining operations
- Conducted regular loss prevention audits and quarterly inventory assessments
- Supervised kitchen, bar, and service teams, delivering exceptional guest experiences
Bar General Manager
Fishbonz LLC
Daphne, AL
08.2001 - 05.2010
- Enhanced inventory accuracy through the implementation of a streamlined management system
- Strategically scheduled and cross-trained staff, ensuring optimal operational performance
- Coordinated weekly entertainment and promotional events, driving customer engagement and revenue
- Oversaw all aspects of daily operations, including financial transactions, reporting, inventory control, and procurement
- Managed accounts payable and receivable, negotiating favorable vendor contracts to optimize cost efficiency
- Proactively addressed customer and staff concerns, fostering a positive and productive work environment
- Managed monthly and annual tax filings, ensuring compliance with all applicable health, safety, and alcohol regulations
Education
Associates - Criminal Justice
Bishop State Community College
Mobile, ALAdvanced Diploma -
John S. Shaw High School
Mobile, ALSkills
- Strategic Staff Management & Training
- Advanced Inventory Management
- Cost Control & Budget Optimization
- Exceptional Customer Service Delivery
- Vendor Relationship Management & Negotiation
- Regulatory Compliance (Health & Safety)
- Efficient Team Scheduling & Labor Management
- Point of Sale (POS) System Implementation
- Loss Prevention & Inventory Auditing
- Financial Reporting & Analysis
- Administrative skills
- Efficient multi-tasker
- Labor cost controls
- Time and resource optimization
- Profit and loss accountability
- Performance analysis
- Problem resolution
- Operations management
- Verbal and written communication
- Sales analysis
- Deadline oriented
- Analytical skills
- Budget analysis
Certification
- Certified Bookkeeper, 02/01/23
- Food Handler Certification
- ServSafe Manager Certification
- Valid Driver’s License
References
References available upon request.
Timeline
General Manager
Drift Modern Coastal Cuisine and Casino Beach Bar & Grill
03.2023 - 12.2024
Restaurant Manager
Bubba’s 33
10.2021 - 03.2023
Sales Consultant
Apex Roofing and Restoration
10.2020 - 09.2021
Pool Bar/Kitchen Manager & Spa Supervisor
Wind Creek Casino
06.2011 - 10.2020
Bar General Manager
Fishbonz LLC
08.2001 - 05.2010
- Certified Bookkeeper, 02/01/23
- Food Handler Certification
- ServSafe Manager Certification
- Valid Driver’s License
Associates - Criminal Justice
Bishop State Community College
Advanced Diploma -
John S. Shaw High School
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