Erin Waldroup
Winston-Salem,NC
Summary
Dynamic Protective Services Officer with extensive experience at Novant Health Rowan Medical Center, excelling in emergency response and incident reporting. Proven ability to enhance safety through effective surveillance monitoring and crisis communication. Recognized for maintaining high situational awareness and delivering exceptional customer service in high-pressure environments.
Overview
24
24
years of professional experience
Work History
Protective Services Officer
Novant Health Rowan Medical Center
Salisbury , NC
09.2024 - Current
- Monitored facility to ensure safety and security for patients and staff.
- Conducted routine patrols to identify potential hazards and risks.
- Responded promptly to alarms and emergencies, coordinating with medical personnel.
- Assisted in enforcing hospital policies and procedures to uphold safety and order.
- Collaborated with law enforcement during incidents requiring additional support.
- Documented incidents and prepared detailed reports to inform management decisions.
- Engaged with patients and visitors to foster a welcoming and safe environment.
- Investigated reported incidents, wrote detailed reports and maintained accurate records.
- Conducted searches of people, vehicles, bags, or parcels entering the facility.
- Provided security services to customers and visitors by monitoring access control points.
- Adhered to all applicable laws, regulations and policies related to protective services.
- Identified potential threats and took appropriate action when necessary.
- Conducted regular patrols of the premises to identify any suspicious activity or persons.
- Responded promptly to alarm activations, emergency calls and other security-related incidents.
- Maintained communication with local law enforcement agencies regarding security issues.
- Interacted courteously with staff members while providing excellent customer service.
- Attended safety meetings regularly and kept up-to-date on security procedures.
- Assessed situations quickly in order to make sound decisions in line with company policy.
- Enforced rules, regulations and policies for a safe environment for all personnel on site.
- Monitored surveillance cameras in order to detect any criminal activities.
- Managed crowd control at events to ensure safety and order. at events as needed.
- Performed risk assessments of buildings and facilities in order to develop suitable safety measures.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
telecommunicator
Stanly County 911
Albemarle, North Carolina
05.2023 - 09.2024
- Operated multi-line phone systems to manage emergency calls efficiently.
- Provided accurate information to callers regarding emergency protocols and procedures.
- Coordinated crisis responses with law enforcement, fire, and medical personnel to ensure timely and effective action.
- Maintained detailed logs of calls and incidents to support accurate record-keeping and facilitate reviews.
- Utilized GIS mapping tools to assist dispatchers in locating emergencies rapidly.
- Trained new telecommunicators on call handling techniques and system operations.
- Monitored radio communications to provide real-time updates and enhance situational awareness for field units.
- Ensured compliance with local, state, and federal communication regulations consistently.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Worked closely with field personnel in order to provide additional support during critical incidents.
- Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
- Coordinated resources among various departments in order to ensure efficient resolution of incidents.
- Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
- Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
- Monitored alarm systems and dispatched appropriate personnel to alarm activations.
- Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Regularly tested communication equipment such as radios, phones and computers for proper functioning.
- Documented services performed, operations information, and dispatch details in the system.
- Oversaw communication operations across designated territories to facilitate information flow.
Telecommunicator
Rowan 911
Salisbury, North Carolina
03.2008 - 09.2023
- Operated multi-line phone systems to manage incoming calls efficiently.
- Provided accurate information to callers while maintaining a calm demeanor.
- Recorded detailed messages and relayed them to appropriate personnel promptly.
- Facilitated timely dispatch of emergency services by accurately assessing caller needs.
- Partnered with team members to enhance response times and streamline procedures.
- Maintained confidentiality of sensitive information during all communications.
- Handled non-emergency calls with professionalism and courtesy at all times.
- Used computer-aided dispatch software to track service requests effectively.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Provided field units with real-time updates on incidents, ensuring effective communication during responses.
- Entered warrants into state databases for law enforcement purposes.
- Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Initiated conference calls between multiple parties involved in an incident or investigation when requested by supervisors.
- Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
- Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
- Updated records of all communications received and sent throughout shift using logbook entries.
- Coordinated resources among various departments in order to ensure efficient resolution of incidents.
- Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
- Monitored alarm systems and dispatched appropriate personnel to alarm activations.
- Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Regularly tested communication equipment such as radios, phones and computers for proper functioning.
- Worked closely with field personnel in order to provide additional support during critical incidents.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Received or prepared work orders.
- Documented services performed, operations information, and dispatch details in system.
- Advised personnel about accidents, weather conditions or other hazards.
- Addressed customer inquiries regarding service requests and equipment availability.
- Relayed work orders and messages to team members using telephones and radios.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Worked with routing specialists, route managers and service department to optimize routes.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Oversaw communications within assigned territories.
- Mentored junior team members and managed employee relationships.
911 Telecommunicator
Davidson County 911
06.2002 - 02.2008
- Received emergency 9-1-1 calls and simultaneously dispatched appropriate agencies for response; operated video data terminal to retrieve critical information and maintained detailed reports.
- Requires the ability to operate a two-way radio in order that information may be properly received and transmitted; the ability to speak clearly and distinctly in transmitting complex information to responding public safety agencies; ability to think clearly and act quickly in emergency situations; ability to multitask; and the ability to become DCI and NAED certified in multiple disciplines and to maintain certifications during employment.
- Demonstrated typing proficiency by accurately inputting data into multiple systems, ensuring timely and precise information flow.
Education
Highschool Dipolma -
South Davidson High School
Denton, NC06-1995
Skills
- Emergency response
- Incident reporting
- Surveillance monitoring
- Access control management
- Risk assessment
- Crisis communication
- Dispatch coordination
- Compliance adherence
- Problem solving
- Situational awareness
- Conflict resolution
- Customer service
Education - Highest Education
South Davidson High School, highschool diploma, 10/20/21
Additional Specialties Skills Certifications
CPR, EMD, EPD, EFD, DCI, EMD-Q, CTO, CIT, License, 9883076, 10/20/21
Previous Job
911 Telecommunicator, Davidson County 911, 06/12/02, 02/02/08, Receives emergency 9-1-1 telephone calls and dispatches the proper agency for response simultaneously; operates video data terminal to retrieve central information; and maintains a variety of reports. Requires the ability to operate a two-way radio in order that information may be properly received and transmitted; the ability to speak clearly and distinctly in transmitting complex information to responding public safety agencies; ability to think clearly and act quickly in emergency situations; ability to multitask; and the ability to become DCI and NAED certified in multiple disciplines and to maintain certifications during employment. Basic typing skills required.
Current Role
911 Telecommunicator, 05/02/08
Timeline
Protective Services Officer
Novant Health Rowan Medical Center
09.2024 - Current
telecommunicator
Stanly County 911
05.2023 - 09.2024
Telecommunicator
Rowan 911
03.2008 - 09.2023
911 Telecommunicator
Davidson County 911
06.2002 - 02.2008
Highschool Dipolma -
South Davidson High School