Summary
Overview
Work History
Education
Skills
Certification
Timeline

Erin Waldroup

Denton,NC

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing 23 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Certified 911 Public Safety Telecommunicator

Rowan County 911
Salisbury, NC
04.2008 - 10.2023
  • Assessed incoming 911 calls and deployed appropriate emergency response personnel.
  • Provided callers with necessary medical instructions prior to the arrival of paramedics.
  • Monitored multiple radio channels for transmissions from police, fire, and EMS units.
  • Coordinated multi-agency responses to emergencies, such as natural disasters or large-scale accidents.
  • Responded to non-emergency inquiries from the public in a professional manner.
  • Maintained records of all calls received and dispatched personnel.
  • Performed daily equipment checks on radios and other communication systems.
  • Generated detailed reports based on incident data collected during shifts.
  • Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
  • Dispatched officers to traffic stops and directed field units to specific locations when needed.
  • Entered information into databases related to crime analysis, criminal investigations, and suspect identification.
  • Troubleshot technical issues with communication systems and alerted supervisors when necessary.
  • Prioritized tasks according to urgency of situations reported by callers.
  • Researched background information on persons involved in incidents.
  • Gathered evidence from witnesses at scene of emergency situations.
  • Prepared comprehensive case files that included audio recordings, transcripts, and notes taken during communications with callers.
  • Adhered to established protocols for handling confidential information related to ongoing cases or investigations.
  • Attended training sessions designed to refine telecommunication skillsets.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Researched vehicle, wanted and missing persons information.
  • Mentored junior team members and managed employee relationships.

Education

Early Childhood Associates - Child Development

DCCC, Thomasville, NC
06.1997

Skills

  • Database Queries
  • Emergency Assessment
  • Problem-Solving
  • Crisis Management
  • Police Department Procedures
  • Call Management
  • Works Well Under Pressure
  • Critical Thinking
  • Computer-Based Dispatch Systems
  • Information Gathering and Relay
  • Active Listening
  • Map Reading Abilities
  • EMS Dispatch
  • Emergency Medical Instruction
  • Decision-Making
  • Basic Life Support Knowledge
  • Information Documentation
  • Data Entry
  • Teamwork and Collaboration
  • System Maintenance
  • Computer Skills

Certification

  • Emergency Medical Dispatch (EMD)
  • Emergency Police Dispatch (EPD)
  • Emergency Fire Dispatch (EFD)
  • Emergency Telecommunicator (ETC)
  • Communications Training Officer (CTO)
  • Emergency Medical DIspatch-Quality Assurance
  • DCI module 1,2,3
  • Ewarrants
  • CJLEADS

Timeline

Certified 911 Public Safety Telecommunicator - Rowan County 911
04.2008 - 10.2023
DCCC - Early Childhood Associates, Child Development

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Erin Waldroup