Erin Walker
Phelan,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
12.2022 - Current
- Created and updated records and files to maintain document compliance.
- Managed contracts with negative payment while following protocol to receive payment.
- Oversaw training and onboarding process for all newly hired employees.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Management Trainee
Enterprise Holdings Inc., Rent-A-Car
02.2022 - 12.2022
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Shift Supervisor
Starbucks
08.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
Barista
Starbucks
02.2019 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Inbound Stower
Amazon
10.2018 - 02.2019
- Separated damaged items from functional ones before placing on shelves.
- Sorted over 100+ products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Safely stacked items to maximize space within acceptable safety limits.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
Team Member
Taco Bell
03.2016 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Master of Science - Clinical Counseling Psychology
Capella University
Minneapolis, MN12.2025
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2021
Skills
- Payment Verification
- Business Communications
- Lead Generation
- Administrative Tasks
- Customer Engagement
- Office Administration
- Relationship Building
- Multi-Line Phone Proficiency
- Strong Problem Solver
- Administrative Background
- Professional and Mature
- Administrative Support
Timeline
Management Assistant
Enterprise Holdings Inc., Rent-A-Car
12.2022 - Current
Management Trainee
Enterprise Holdings Inc., Rent-A-Car
02.2022 - 12.2022
Shift Supervisor
Starbucks
08.2021 - 02.2022
Barista
Starbucks
02.2019 - 08.2021
Inbound Stower
Amazon
10.2018 - 02.2019
Team Member
Taco Bell
03.2016 - 10.2018
Master of Science - Clinical Counseling Psychology
Capella University
Bachelor of Arts - Psychology
Arizona State University
Similar Profiles
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Kennedy MillerKennedy Miller
Management Trainee Intern at Enterprise Holdings Inc., Rent-A-CarManagement Trainee Intern at Enterprise Holdings Inc., Rent-A-Car
Richard FarrRichard Farr
Driver at Enterprise Holdings Inc., Rent-A-CarDriver at Enterprise Holdings Inc., Rent-A-Car
Joy BrownJoy Brown
Branch Manager - Flagship at Enterprise Holdings Inc., Rent-A-CarBranch Manager - Flagship at Enterprise Holdings Inc., Rent-A-Car
Leisha P.MillerLeisha P.Miller
Registered Nurse at St Mary Medical CenterRegistered Nurse at St Mary Medical Center