Erin Walker
Manager/Owner of Walker Body Shop & Towing, LLC
Maryville,MO
Summary
Decisive and flexible leader with over twenty years experience in fast paced environments with the adaptability for last minute changes, as well as handling difficult situations. Solid team player with excellent planning and organizational skills who works hard and is motivated to achieve the goal assigned. Has a positive, upbeat attitude and proven skills in establishing personal rapport with clients by going above and beyond to maintain their satisfaction.
Overview
3
3
years of professional experience
Work History
Manager/Owner
Walker Body Shop & Towing, LLC
Maryville, MO
02.2021 - 03.2024
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Formed and sustained strategic relationships with clients.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with other owners on joint ventures and shared resources.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper coverage for evening on-call tow driver.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Worked with ATI, Automotive Training Institute, to help cut costs and gain revenue.
- Used Audatex for more than two years, building vehicle estimates for customers and their insurance companies.
- Used CCC for almost one year, submitting vehicle insurance claims, and creating customer estimates.
Education
High School Diploma -
05-1994
Some College (No Degree) -
Skills
- Performance Management
- Product Management
- Time Management
- Business Administration
- Operations Management
- Workforce Management
- Strategic Planning
- Verbal and written communication
- Negotiation
Affiliations
- I enjoy hunting, fishing, and everything in the outdoors.
- I love spending time with my big family.
- I'm very passionate about genealogy, taking pictures and growing flowers.
Timeline
Manager/Owner - Walker Body Shop & Towing, LLC
02.2021 - 03.2024
Maryville High School - High School Diploma,
Northwest Missouri State University - Some College (No Degree),
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of five staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchHealthcare benefitsCompany CulturePersonal development programsSimilar Profiles
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