Erin Wallace

• As an Optometric Technician I worked closely with 2 Optometrist to provide quality patient care for vision health and correction. Responsibilities include, following HIPAA privacy guidelines, medical billing and coding, patient referrals, medical records, faxes, company emails, RX requests, check in and out of patients, collecting co payments, scheduling appointments, performing preliminary testing on patients, as well as special testing such as Visual Field testing, OCT, Optomap Retinal imaging, EMR, recording of medical and personal history, data entry, maintaining and sterilizing equipment, stocking exam room and office supplies as needed, dispensing glasses and contact lenses, and various other office and clerical duties to help the office run smooth and efficiently. I am also experienced in the sales, fitting, measuring, and ordering of glasses and contact lenses.

• Community Health Worker 03-2016-10-18-20

Community health workers (CHWs) play a vital role in connecting communities with healthcare services and resources. Their responsibilities include:

Outreach and Education

• Conduct community outreach to raise awareness about health issues.
• Provide education on disease prevention, nutrition, and healthy lifestyles.
• Facilitate workshops and health fairs.

Support and Advocacy

• Assist individuals in navigating healthcare systems and accessing services.
• Advocate for community needs and resources.
• Help clients understand their rights and available health benefits.

Care Coordination

• Coordinate care between patients and healthcare providers.
• Follow up with patients to ensure adherence to treatment plans.
• Maintain communication with healthcare teams regarding patient progress.

Data Collection and Reporting

• Collect data on community health trends and needs.
• Report findings to health organizations to inform program development.
• Participate in research initiatives to improve community health outcomes.

Cultural Mediation

• Serve as a bridge between healthcare providers and community members.
• Address language barriers and cultural differences in healthcare delivery.

Training and Development

• Participate in ongoing training to stay updated on health issues and best practices.
• Train new CHWs and volunteers in community health strategies.

These responsibilities may vary based on the specific community and organization, but the overarching goal is to improve health outcomes and access to care within the community.

• Processing medical claims

• Processing medical claims

• Computed sales prices, total purchases and processed payments
• Placed special orders and called other stores to find desired items.
• Recommended merchandise based on customer needs
• Operated a cash register to process cash, check and credit card transactions.
• Replenished floor stock and processed shipments to ensure product availability for customers.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

• Recorded and filed patient data and medical records.
• Carefully reviewed medical records for accuracy and completion as required by insurance companies.
• Strictly followed all federal and state guidelines for release of information.
• Wrote clear and detailed clinical phone messages for physicians.
• Acquired insurance authorizations for procedures and tests ordered by the attending physician.
• Prepared prescription refill requests on behalf of the physician.
• Scheduled patient appointments.
• Resolved and clarified issues with patient medications and collaborated with local pharmacies.
• Accurately entered procedure codes, diagnosis codes and patient information into billing software.
• Posted charges, payments and adjustments.

• Recorded and filed patient data and medical records.
• Strictly followed all federal and state guidelines for release of information.
• Wrote clear and detailed clinical phone messages for physicians.
• Directed patient flow during practice hours, minimizing patient wait time.
• Prepared prescription refill requests on behalf of the physician.
• Scheduled patient appointments.