Erin Warren
Greenbackville,VA
Summary
Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Fast learner, team player and gets along well with others.
Overview
23
23
years of professional experience
Work History
Technical Library Aide
BAE Systems Inc.
Wallops Island, VA
05.2023 - Current
- Conduct security clearance checks upon request of outgoing media.
- Maintain logs of all secret data-recording requests and witnesses as well as updating records upon return.
- Assist in locating required technical information and media.
- Maintain stacks by returning media to correct location, relocation, or new location.
- Maintain hold shelf as well as SCIN shelf within secure facility.
- View and verify SCINs attached to media to ensure its approval to be checked out.
- Assist in audits of secure library holdings as well as updating the records.
- Create barcodes, media numbers and titles for new media.
- Maintain password/key books as well as adding and removing restrictions.
- Fill media orders to support facility test events.
- Produce correct paper work for the transport of secret and unclassified media.
- View TRMS to identify upcoming events.
- Greet and answer any questions for any authorized visiting customers.
- Maintaining clamp down to ensure a clean and tidy work area.
- Attend bi-weekly Technical library meetings.
- Continue to keep all security training up to date.
Vendor -Companion Care
Social Services
Accomac, VA
02.2015 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supported bathing, dressing and personal care needs.
Medical Transcriptionist
Crystal Hart Transcription
Exmore, VA
08.2007 - 05.2010
- Demonstrated strong knowledge of medical terminology and anatomy.
- Demonstrated fast and accurate typing abilities.
- Efficient in transcription software and equipment to work from home.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Made corrections when needed to grammar, spelling and syntax.
Banking Customer Service Representative
Shore Bank
Exmore, VA
10.2001 - 08.2007
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Modified, opened and closed customer accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Devised targeted solutions for various customers and offered deposit, lending and investment services.
- Put together and executed loan documents.
Head Teller
Shore Bank
Exmore, VA
10.2001 - 08.2007
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Balanced bank's vault of daily cash for withdrawals and deposits
- Performed currency transaction reports for foreign currency.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Verified amounts and integrity of every check or funds transfer.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Welcomed customers and offered pleasant service during entire transaction.
- Handled daily team scheduling and properly staffed shifts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reduced errors by double checking transactions.
- Responsible for executing money order from Brinks for bank vault
- Trouble shooting teller errors
Teller II
Shore Bank
Exmore, VA
10.2001 - 08.2007
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts in a fast-paced work environment.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Reconciled cash and checks against computer records at end of shift.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Teller I
Shore Bank
Exmore, VA
10.2001 - 08.2007
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
Education
High School Diploma -
Nandua High School
Onley, VA06.1995
Some College (No Degree) - Keyboarding, Microsoft Word , Medical Classes
Eastern Shore Community College
Melfa, VALibrary and Information Technology
Central Carolina Community College (no Degree)
Sanford, NCSkills
- Dual audit to ensure compliance with established security policy and procedures
- Software management systems
- Computer skills
- Proficient Keyboarding
- Proficient with Word, Excel, PowerPoint
- Problem resolution
- Decision Making
- Inbound customer calls
- Creative thinking
- Security understanding
- Resourcefulness
- Customer service-oriented
- Experience management
- Analyzing data
- Meticulous attention to detail
- Organization with file management and record keeping
- Data management
References
Aaron Lumpkins
- 1-301-257-2350
Bryan Aycock
- 1-318-538-8120
- bryan.aycock@baesystems.us
Scott Schreiber
- 1-757-302-4204
Additional Information
- Active DoD security clearance.
- Familiar with TRMS.
- Familiar with MRRs.
Timeline
Technical Library Aide
BAE Systems Inc.
05.2023 - Current
Vendor -Companion Care
Social Services
02.2015 - Current
Medical Transcriptionist
Crystal Hart Transcription
08.2007 - 05.2010
Banking Customer Service Representative
Shore Bank
10.2001 - 08.2007
Head Teller
Shore Bank
10.2001 - 08.2007
Teller II
Shore Bank
10.2001 - 08.2007
Teller I
Shore Bank
10.2001 - 08.2007
High School Diploma -
Nandua High School
Some College (No Degree) - Keyboarding, Microsoft Word , Medical Classes
Eastern Shore Community College
Library and Information Technology
Central Carolina Community College (no Degree)
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