Erin Wartenburg
Myrtle Beach,SC
Summary
Results-driven Customer Success Manager with a proven track record at Cisco Systems and Myrtle Beach Solar. Skilled in developing KPIs, improving processes, and managing client relationships. Strong background in data analysis and operational performance enhancement..
Overview
14
14
years of professional experience
Work History
Customer Success Manager
Myrtle Beach Solar, LLC
Myrtle Beach, South Carolina
10.2020 - Current
- Created SoP across departments, ensuring the successful adoption of process improvements.
- Developed and monitored KPIs to enhance project tracking and operational outcomes.
- Aligned improvement projects with strategic goals to drive organizational success.
- Provided training and support, ensuring compliance with project schedules.
- Analyzed data for trend identification and generated timely report updates.
Business Analyst
Cisco Systems, Inc.
Raleigh, North Carolina
09.2018 - 05.2024
- Implemented framework and processes for continuous measurement and reporting with key partners.
- Developed critical dashboards and reports, both ad-hoc and predefined.
- Collaborated with cross-functional teams to facilitate information exchange.
- Analyzed information needs to support reporting requirements for US Commercial East Area.
- Conducted deep analysis on large volumes of data within a 3-4 billion revenue organization.
- Executed root cause analysis and corrective actions based on metrics findings.
Project Specialist
Cisco Systems, Inc.
Raleigh, North Carolina
07.2017 - 09.2018
- Maintained and developed business continuity processes, procedures, and standards for operational stability.
- Ensured timely completion of projects by coordinating activities and deliverables effectively.
- Reviewed current processes and created comprehensive implementation plans.
- Tracked and forecasted project needs while allocating resources efficiently.
- Facilitated training for new team members, promoting achievement of project goals.
- Supported miscellaneous requests while prioritizing tasks to meet critical deadlines.
- Provided exceptional customer service, keeping clients updated on account-related issues.
- Standardized customer deliverables to generate reusable intellectual capital.
Jr. Network Consulting Engineer
Cisco Systems, Inc.
Raleigh, North Carolina
10.2016 - 07.2017
- Reviewed network requirements and produced high and low-level network designs.
- Supported delivery of service programs to major accounts effectively.
- Executed complex network upgrade and migration activities.
- Troubleshot and resolved intricate customer network issues across various technologies.
- Served as technical focal point for large account network problem resolution.
- Generated reusable intellectual capital through standard customer deliverables.
Customer Account Specialist
Insight Global
Raleigh, North Carolina
03.2016 - 10.2016
- Collected open receivable balances to maintain accurate financial records.
- Resolved disputes and claims on customer accounts to enhance satisfaction.
- Managed national and independent relationships, ensuring strong account maintenance.
- Collaborated with customers to clear outstanding accounts receivable balances.
- Executed cash application adjustments for accurate financial reporting.
- Provided Tier 1 customer training and support during new account setup.
Help Desk Technician II
IndraSoft, Inc
Montgomery, Alabama
07.2011 - 02.2016
- Provided assistance with proprietary databases, software configuration control, and systems.
- Troubleshot customer-specific operating systems and applications to identify issues.
- Defined and classified problem levels, priorities, and nature of requests and issues.
- Escalated undiagnosed problems requiring physical user interaction to appropriate teams.
- Supported GCSS-AF IF and GCSS-IF Data Services systems administration.
- Managed high-level account administration tasks to ensure operational efficiency.
- Collaborated with trainers on various aspects of training programs.
Education
Bachelor of Science - Business Administration, Communications, Public Relations
West Virginia University
Morgantown, WV08-2009
Skills
- Operations management
- Cross-functional collaboration
- Data analysis and KPI development
- Contract and project management
- CRM software proficiency
- Business development strategies
References
References available upon request.
Timeline
Customer Success Manager
Myrtle Beach Solar, LLC
10.2020 - Current
Business Analyst
Cisco Systems, Inc.
09.2018 - 05.2024
Project Specialist
Cisco Systems, Inc.
07.2017 - 09.2018
Jr. Network Consulting Engineer
Cisco Systems, Inc.
10.2016 - 07.2017
Customer Account Specialist
Insight Global
03.2016 - 10.2016
Help Desk Technician II
IndraSoft, Inc
07.2011 - 02.2016
Bachelor of Science - Business Administration, Communications, Public Relations
West Virginia University
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