Erin Watson
Gray,ME
Summary
Customer service oriented, dependable, with great communication and interpersonal skills. Extensive experience with conflict resolution and maintaining a professional and organized work environment. Very energetic and self-driven, and work well within a team by always maintaining a positive attitude.
Overview
10
10
years of professional experience
Work History
Server
Willows
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
CITY CARRIER
UNITED STATES POSTAL SERVICE
08.2020 - 09.2021
- Developing good relationships with customers; recognizing opportunities to recommend services we offer in an effort to expand business.
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
Scheduling Coordinator
Spectrum Orthopaedics
02.2022 - 07.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
BANQUET CAPTAIN
MARRIOTT
01.2014 - 07.2020
- Cross examining inventory with profits to ensure no mistreatment of funds.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
Education
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
References
- Jamie Smyth, Supervisor USPS, 207-210-3965
- Chris Merriam, Executive Chef at Portland Marriott, 207-871-8000
- Kari Brown, Co-Captain at Portland Marriott, 207-712-0419
Timeline
Server
Willows
06.2022 - Current
Scheduling Coordinator
Spectrum Orthopaedics
02.2022 - 07.2022
CITY CARRIER
UNITED STATES POSTAL SERVICE
08.2020 - 09.2021
BANQUET CAPTAIN
MARRIOTT
01.2014 - 07.2020
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