Erin Watson-Minter
Cary,NC
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the hospitality and customer service industry. Solid team player with an outgoing and positive demeanor, proven skills in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, always striving for excellence.
Articulate, energetic, and results-oriented with an passion for developing relationships, cultivating partnerships, and growing businesses. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Management
Woodspring Suites, Extended Suites, Marriott
01.2020 - 08.2024
- Company Overview: Task force hospitality experience Nation Wide
- Hotel General Management Experienced
- Assistant or Supervisor roles fulfilled through committed contracts to improve hotels current condition
- Customer service patience skills requiring self awareness and empathy intelligence
- Oversee recruitment and training of new employee
- Multitasking and managing time for each department efficiently
- Making sure to follow safety policies to service maintenance needed
- Organize and Coordinating everyday roles with staff professionally and productively
- Managing Budgets and optimizing expenses
- Maintaining Good vacancy percentages/ improving vacancy percentages
- Prioritizing project management goals/task
- 4 years+ of hospitality work culture and management expertise
- Locations Worked: Virginia, Alabama, Colorado, Florida, D.C, South Carolina, North Carolina, Texas,New York,Ohio, California,
- ONQ, Jonus Chorum, and Choice software system experience and easily able to adapt to new systems.
- Formulated policies and procedures to streamline operations.
- Task force hospitality experience Nation Wide
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sales Representative
Red Ventures
11.2017 - 12.2020
- Gave each customer product knowledge so that choosing the product they needed would fit their lifestyle
- Expanded customer base through cold calling, networking, and relationship building.
- Identified and tapped into new markets, significantly expanding customer base.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Bachelor of Science - Nursing and science, Business Management
Gardner-Webb University
Boiling Springs, NC11-2027
High School -
Mallard Creek High School
Charlotte, NC01.2017
Skills
- 5 years of hospitality Expertise
- Strategic and Innovative
- Strong listening and communication skills
- Retail/merchandising experience
- Project management knowledge
- Technology and computer software literate
- Flexible
- Exception time management skills
- Goal- Orientated
- Positive and friendly
- Strong Interpersonal skills
- Team building expertise
- Business Oriented
- Maintaining professionalism in any environment
- Precise in high capacity stress
- Detail-oriented
- Superior organizational ability
- Sales experience
- Efficient multi-tasker
- Health and safety compliance
- Catering
- Hospitality and accommodation
- Policy Adherence
- Upselling techniques
Community Service
- Blood drives (Red Cross)
- Food Banks of America
- Foster Animal Hospital
- Safe Alliance Charlotte NC
- Homeless shelter service
- Battered Women's clinic
Certification
Cna and cpr certified
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
General Management
Woodspring Suites, Extended Suites, Marriott
01.2020 - 08.2024
Sales Representative
Red Ventures
11.2017 - 12.2020
High School -
Mallard Creek High School
Cna and cpr certified
Bachelor of Science - Nursing and science, Business Management
Gardner-Webb University
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