Summary
Overview
Work History
Education
Skills
Timeline
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Erin Way

Americus,KS

Summary

Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at Reynolds and Anliker Eye Physicians and Surgeons. Skilled in HIPAA compliance and patient relations, I improved workflow efficiency by 30%. My dedication to patient care and organizational skills have consistently elevated patient and staff experiences.

Overview

14
14
years of professional experience

Work History

Patient Care Coordinator

Reynolds and Anliker Eye Physicians and Surgeons
05.2018 - Current


  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Managed and organized 150,000 to 200,000 patient files
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.

Financial Aid Representative

Flint Hills Technical College
05.2016 - 05.2018
  • Optimized financial aid processes by proactively identifying and addressing inefficiencies, resulting in improved staff productivity and more timely assistance for students.
  • Improved financial aid application processing times by implementing efficient tracking systems and streamlining workflows.
  • Facilitated workshops on topics such as budgeting, credit management, and loan repayment for financially responsible students.
  • Participated in professional development opportunities focused on best practices within the field of financial aid administration in order to remain current on industry trends and changes in legislation affecting higher education finance.

Property Manager

Bluestem Apartments
05.2010 - 05.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Administered operations to handle needs of more than 200 tenants across 90 property units.

Education

Bachelors - Recreation Facilities Management

Emporia State University
Emporia, KS
05.2003

Skills

  • Critical Thinking Skills
  • Appointment Scheduling
  • Organizational Skills
  • Multitasking ability
  • Customer Service
  • Patient Relations
  • Attention to Detail
  • Insurance Verification
  • Patient Care
  • Verbal and written communications
  • Medical Terminology
  • Patient Records Management
  • Filing and Record keeping
  • New Hire Training
  • Insurance Practices
  • Reliability and Dedication
  • Registration and Scheduling
  • Documenting and Recording Information
  • Document filing
  • Insurance verifying
  • Schedule Coordination
  • Medical History Documentation

Timeline

Patient Care Coordinator

Reynolds and Anliker Eye Physicians and Surgeons
05.2018 - Current

Financial Aid Representative

Flint Hills Technical College
05.2016 - 05.2018

Property Manager

Bluestem Apartments
05.2010 - 05.2016

Bachelors - Recreation Facilities Management

Emporia State University

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Erin Way