Erin Webel
Westerville,OH
Summary
Dynamic professional with a proven track record at EchoStar, excelling in fraud prevention and investigation techniques. Enhanced customer trust through transparent communication and optimized case resolutions. Known for building strong client relationships and adhering to ethical standards, driving continuous improvement in service delivery and operational efficiency.
Fraud prevention professional with extensive experience in identifying and resolving fraudulent activity. Recognized for strong team collaboration and results-driven approach. Known for reliability and adaptability in dynamic situations, with focus on maintaining high standards and integrity.
Overview
16
16
years of professional experience
Work History
Fraud Representative
EchoStar
02.2021 - Current
- Improved customer trust through transparent communication regarding potential fraud threats and resolutions.
- Optimized case resolution times by prioritizing high-risk incidents and managing resources effectively.
- Safeguarded sensitive customer information by adhering to strict confidentiality protocols during investigations.
- Contributed to continuous improvement initiatives by providing valuable insights from real-life fraud cases encountered in daily operations.
Senior Customer Service Representative
EchoStar
09.2009 - 02.2021
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Bachelor of Arts - Accounting
The Ohio State University
Columbus, OH06-2026
Associate of Science - Accounting
Columbus State Community College
Columbus, OH12-2017
Skills
- Investigation techniques
- Fraud prevention
- Ethical standards
Timeline
Fraud Representative
EchoStar
02.2021 - Current
Senior Customer Service Representative
EchoStar
09.2009 - 02.2021
Bachelor of Arts - Accounting
The Ohio State University
Associate of Science - Accounting
Columbus State Community College
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