Erin Wefel
San Antonio,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for bringing positivity and support to customers and co-workers. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Knowledgeable and dedicated customer service professional with extensive experience in hospitality and retail industries.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
12.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Barista
Starbucks
10.2018 - 12.2019
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor of Arts - Art Studies
Arizona State University
Tempe, AZ12-2024
Skills
- Exceptional customer service for over 20 years
- Friendly and outgoing
- Active listener
- Team Player
- Team Leadership
- Adaptive and creative
- Hospitality service expertise
- Problem-solving abilities
- Computer Skills - Excell and Word
- Adobe InDesign, Illustrator, Photoshop, and Audition
Volunteer Work
Periodically volunteer for Food Bank of San Antonio.
Since 2020, volunteer for San Antonio Feral Cat Coalition.
Timeline
Barista
Starbucks
12.2019 - Current
Barista
Starbucks
10.2018 - 12.2019
Bachelor of Arts - Art Studies
Arizona State University
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