Erin Werner
Business & Sales Operations Specialist
Kingston
Summary
Dynamic Sales & Client Relations Professional with over 8 years of experience driving growth through business ownership, account management, and client service. Recognized for exceeding sales targets, cultivating long-term customer loyalty, and delivering tailored solutions in fast-paced industries. Skilled in negotiation, marketing strategy, and financial management, with proven success across multi-channel sales platforms including e-commerce, direct sales, and B2B operations. Resilient, results-oriented, and committed to integrity and performance excellence, with the ability to quickly build trust and thrive in competitive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Wild Olive Tree
06.2024 - Current
- Operate a multi-channel retail business through Etsy, a branded website, and an antique booth, generating consistent sales and repeat customers.
- Manage end-to-end sales operations, including product sourcing, pricing, vendor negotiations, and closing transactions.
- Drive customer acquisition and retention through personalized service, clear communication, and relationship-building.
- Create and implement marketing campaigns (social media, print, and networking) to increase visibility and revenue.
- Draft and execute a business plan with financial and growth objectives to guide long-term operations.
Account Manager
Global Response Team
06.2023 - 05.2024
- Managed a portfolio of client accounts, providing timely support and proactive communication to strengthen long-term relationships.
- Resolved complex client issues quickly and effectively, maintaining customer loyalty and satisfaction.
- Maintained accurate records of all client interactions in a CRM system to ensure seamless service delivery.
- Implemented account management processes that improved service quality and client retention.
- Partnered with internal teams to deliver solutions tailored to each client’s unique needs.
Commercial Property Manager
Block & Company Inc, Realtors
05.2022 - 06.2023
- Directed property management programs by determining requirements, planning improvements, and overseeing quality control across a growing portfolio.
- Expanded managed portfolio by 5 million square feet in 6 months through strategic organization, problem-solving, and client acquisition.
- Negotiated contracts and coordinated with tenants, vendors, and contractors to maximize property value and client satisfaction.
- Developed and monitored budgets and financial reports to ensure profitability and cost-effectiveness.
- Delivered consistent client support by resolving issues, implementing preventative solutions, and maintaining strong professional relationships.
Operations Manager
Keystone Property Management
03.2021 - 05.2022
- Directed daily operations and provided leadership across multiple departments to maximize efficiency and client satisfaction.
- Implemented process improvements that streamlined procedures, increased profitability, and supported long-term business growth.
- Launched staff engagement and cultural programs that enhanced team performance and service quality.
- Negotiated contracts and managed vendor relationships to maintain and improve property value.
- Provided employees with guidance on resolving client disputes and escalated issues, ensuring positive outcomes.
Commercial Property Manager
Prism Real Estate Services
03.2018 - 03.2021
- Oversaw operations and maintenance for a 17 million square foot commercial portfolio, ensuring consistent client satisfaction.
- Boosted customer satisfaction from 35% to 80% in just 7 months through proactive service and relationship management.
- Reviewed aged receivables, managed collections, and supported accounting with reconciliations to maintain financial stability.
- Implemented preventative maintenance and quality control plans to extend building system life and reduce costs.
- Developed detailed budgets and financial reports to ensure profitability and client trust.
Property Manager
Sherman And Associates
10.2015 - 03.2018
- Handled operational oversight for properties, setting budgets and supervising office staff.
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.
- Managed tenant files, financial accounts and maintenance histories.
- Implemented policies and procedures to minimize violations.
- Managed daily administrative tasks, including tenant relations and rent collections.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
Education
Missouri Sales Agent - Real Estate
Career Education Systems
06.2023
Kansas Sales Agent - Real Estate
Career Education Systems
06.2023
Bachelor of Science (B.S.) - Accounting
Devry University
05.2019
Skills
- Client engagement strategies
- Contract management
- Cost analysis
- Effective strategic communication
- Operational management
- Lease compliance management
- Business operations management
- Relationship management
- Employee relations management
- Budget planning and oversight
Certification
Missouri Notary License
ADDITIONAL INFORMATION
Kansas Real Estate License, Career Education Systems, Kansas City, MO, Missouri Real Estate License, 2024 Who’s Who Women Under 40, 2020 Awarded 'Most Property Improvement', 2019 Awarded 'Best Overall Property', 2017 Awarded 'Best Property Manage Team', 2017 Awarded 'Best Property Manager of the Northland', 2016 Awarded 'Best Leasing Professional', Operations Break Through, Community Linc, Synergy Services, KC Pet Project, Shoal Creek Living History
Accomplishments
- Launched and grew a multi-channel business (Etsy store, website, and antique booth), building repeat customers through strong relationship-based sales.
- Developed and executed marketing campaigns across digital and in-person platforms, increasing customer engagement and sales.
- Managed a portfolio of client accounts by providing proactive support and resolving complex issues, ensuring retention and satisfaction.
- Expanded managed property portfolio by 5 million square feet in 6 months through strategic organization and client acquisition.
- Implemented account management processes that improved service quality and client loyalty.
Timeline
Owner
Wild Olive Tree
06.2024 - Current
Account Manager
Global Response Team
06.2023 - 05.2024
Commercial Property Manager
Block & Company Inc, Realtors
05.2022 - 06.2023
Operations Manager
Keystone Property Management
03.2021 - 05.2022
Commercial Property Manager
Prism Real Estate Services
03.2018 - 03.2021
Property Manager
Sherman And Associates
10.2015 - 03.2018
Kansas Sales Agent - Real Estate
Career Education Systems
Bachelor of Science (B.S.) - Accounting
Devry University
Missouri Sales Agent - Real Estate
Career Education Systems
Similar Profiles
Haley AndersonHaley Anderson
Cosmetology Intern at Wild Olive SalonCosmetology Intern at Wild Olive Salon
Chelsea SutterChelsea Sutter
Food and Beverage Server at Wild Olive RestaurantFood and Beverage Server at Wild Olive Restaurant
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Toshora Simpson-GayleToshora Simpson-Gayle
Administrator at Choice Packers Co.LtdAdministrator at Choice Packers Co.Ltd
Sora OliveriSora Oliveri
Host at Brickyard Hollow OgunquitHost at Brickyard Hollow Ogunquit