Erin West
New Albany ,Oh
Summary
I am a quick learner, extremely hardworking, and a task orientated individual, who is looking for a job that challenges me daily. I am well organized and have a proven track record of accuracy and in-depth analysis. Each day at work I am focused and ready to be responsible and professional in every aspect. I have an ample amount of customer service, bank fraud, identity theft investigation experience, and have a passion for working with others. I strive for accuracy and due diligence in every function I contribute to. I am precise in my writing and verbal abilities and can provide excellent and accurate work performances. I enjoy new and different challenges and creating ways to overcome them. I am ready for the opportunity to take the ability and knowledge that I have gained to this point at Discover and further my career.
Overview
12
12
years of professional experience
Work History
SSA 89/ 4506 Fraud Investigator
Discover
04.2018 - Current
- Review payment history and return reasons for bust-out accounts and fraud payments
- Conducted SSA-89 AND 4506 investigations on current and new card member’s accounts
- Identify abnormality or errors in automated system behaviors to management
- Reviewed card member’s personal documents and verified identities
- Detailed account review and analyst for procedure accuracies and errors
- Extensive knowledge and use of excel for daily reports.
Bank Fraud Quality Control Investigator
Discover
01.2016 - 04.2018
- Investigated all types of deposit products accounts for fraud applications, account takeover and debit card fraud scenarios
- Mastered my investigation skills and was promoted to quality control agent in April of 2015
- Assisted in the beta testing and feedback process for Calypso design and creation
- Reviewed weekly complaints against bank fraud unit and provided extensive detailed description back to management of account policy or agent actions leading to complaint
- Helped in organizing a recovery process of fraudulently debited funds.
CSE Discover IT
Discover
12.2014 - 01.2016
- Assisted card members with inquiries/issues
- Participated and encouraged others in team meetings
- Became a peer mentor to help and support my peers and team members
- Mastered my customer service and team building skills.
Shift Manager
Tan Pro
02.2012 - 12.2014
- Responsible for training of new employees
- Built customer relationships and registered new memberships
- Managed front desk duties and upkeep of store
- Organized and filed memberships and updated customer information
- Responsible for labeling and stocking new products
- Mastered my multi-tasking and business management skills.
Education
The Ohio State University
Bachelor Of Science - Computer And Network Security
The Wilmington University
Skills
- Atlas
- Compass
- E-solutions
- Innovis
- Accurint
- Tableau
- Clear
- Client Central
- QMS
- Orion
- Iovation
- Emailage
Accomplishments
2022 Q4 Excellence Award Winner
Timeline
SSA 89/ 4506 Fraud Investigator
Discover
04.2018 - Current
Bank Fraud Quality Control Investigator
Discover
01.2016 - 04.2018
CSE Discover IT
Discover
12.2014 - 01.2016
Shift Manager
Tan Pro
02.2012 - 12.2014
The Ohio State University
Bachelor Of Science - Computer And Network Security
The Wilmington University